Human Resources Associate

ExtensisHR•Woodbridge Township, NJ

1d•Hybrid

About The Position

ExtensisHR, a large Professional Employer Organization (PEO), is seeking a talented Human Resources Associate to join their team. This role is crucial for delivering exceptional customer service to clients and their employees, addressing inquiries related to HR, Benefits, Payroll, and more. The Employee Solution Center is a dynamic and collaborative environment that fosters team success and has been recognized as a Top Place to Work. This position offers a fantastic opportunity to launch a career in HR, gaining experience in various HR disciplines and participating in the ExtensisHR Milestone Program for professional development and increased compensation.

Requirements

Experience in fast paced customer service environment required.
Excellent communicator in writing and verbally in formal and informal business settings.
Effective in customer handling skills.
Client service and problem solving orientation.
Team player, results-focused, strong work ethic.
High ethical standards.
Ability to sit or stand for extended periods while performing desk-related tasks.
Prolonged use of a computer, keyboard, and mouse, requiring repetitive motion.
Ability to lift and carry office supplies or equipment up to 20 pounds.
Occasional bending, reaching, and twisting to retrieve files or supplies.
Ability to walk throughout the office, including moving between different departments or meeting rooms.
Ability to communicate effectively in person and via phone or video conferencing.
Ability to focus and maintain attention for long periods while working on various tasks.
Must be able to communicate effectively in both verbal and written form.

Nice To Haves

BA or BS degree preferred.
Experience in HR or Benefits preferred.
Occasional travel may be required.

Responsibilities

Function as the initial point of contact for inquiries from clients’ worksite administrators and employees via telephone, email, live-chat and facsimile.
Field and resolve all relevant client worksite administrators and employee inquiries.
Assist employees with payroll, benefits and policy-related questions.
Upon request, guide employees in accessing tools and resources on the Client Portal.
Concierge solutions from other departments when said department does not have a client facing role.
Respond to various governmental agency inquiries and escalate matters accordingly.
Escalate matters to internal departments and the HRA Manager as needed, including but not limited to matters of employee relations, employee complaints, and termination guidance.
Resolve employee questions in accessing electronic paystubs and answering basic questions.
Field employee verifications according to Extensis standard operating procedures.
Service client and employee benefit inquiries. Identify client’s respective benefit documents and provide insight and guidance to clients and employees.
Support internal departments with communications, certificates and other client requests.
Assist with Open Enrollment processes and annual FSA enrollment programs.
Handle basic inquiries about 401K enrollment and changes.
Assist clients and employees with payroll related questions.
Respond to any client questions or issues related to payroll access and processing.
Handle basic inquiries about direct deposit, pay history, updating W-4 information and W-2 retrieval.
Participate in building library of templates, forms, FAQs, standard email responses, and process and procedures that increase efficiency and service quality for our clients.
Document client interactions as “Cases” in ClientSpace.
Make effective use of company systems including Microsoft Office and various Company tools and software.
Effectively use and understand artificial intelligence (AI) tools and technologies to enhance productivity, decision-making, and overall performance.
Maintain awareness of emerging AI applications relevant to their responsibilities, apply AI tools ethically and effectively, and continuously develop their AI proficiency.
Performs additional responsibilities as assigned to support the efficient operation of the department and the organization.