Austin Aviation - Human Resources Advisor Senior (Employee Relations)

City of Austin

19h•Hybrid

About The Position

Under limited direction, provides management and employee groups advanced journey-level professional human resources (HR) support on a broad range of HR issues and decisions, primarily in matters that require independent discretion. Responsible for the implementation of services and programs in one or more areas of HR. This position will act as a primary contact for employee relations issues and is required to administer and track programs that are managed via the Aviation Employee Relations Office. This position will also Collaborate with Aviation and City of Austin (COA) personnel regarding employee relations issues to include interpretation of policies and procedures. This position will provide professional guidance and best practices for employee relations functions to include: TWC Hearings, Title VII/ Harassment (Departmental level), Grievances, Unemployment Claims, General Employee Relations Issues/ Complaints, Mediation Support, Public Information Requests, and Assist with policy and procedure development.

Requirements

Knowledge of Federal, State, and Local laws and ordinances governing personnel activities.
Knowledge of City practices, policies, and procedures.
Knowledge and practices of HR program administration and management.
Knowledge of practices and methods of coaching and leading the work of others.
Knowledge of principles and applications of critical thinking and analysis.
Knowledge of customer service principles.
Skill in overseeing the maintenance of HR program/process documentation, data, schedules, records, and files.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to coordinate deadlines, prioritize work demands and assign/monitor work performed.
Ability to handle hostility, conflict, and uncertain situations.
Ability to work with frequent interruptions and changes in priorities.
Ability to train others.
Ability to develop and maintain knowledge in assigned specialized HR areas.
Ability to establish and maintain good working relationships with other City employees and the public.
Graduation with a bachelor’s degree from an accredited college or university in related field, plus four (4) years of HR experience.
One (1) additional year of experience may substitute for the education up to the maximum of four (4) years.
Must have the ability to read, write, and fluently speak in English.

Nice To Haves

Experience in Human Resources providing professional guidance on Employee Relations matters.
Human Resources experience in employee complaint resolution and in conducting complex workplace investigations, including writing investigation reports.
Experience handling grievances, reviewing corrective action letters regarding performance and disciplinary actions.
Experience creating professional, well-drafted investigation plans and reports.
Ability to travel to more than one work location.

Responsibilities

Collaborates and serves as strategic partner with senior leaders and management on HR programmatic analysis, implementation, and administration providing operational oversight, advice, and analytical support.
Manages and resolves complex HR-related issues and provides solutions to programs and processes, monitoring implementation of agreed upon actions until the problem has been resolved.
Advises and influences management in making sound HR-related decisions.
Serves as subject matter expert in providing advice and counsel to management and employee groups on a broad range of HR issues and with applicable regulations, programs, policies, and procedures.
Interprets and provides guidance on, and interpretation of, applicable systems, policies, procedures, strategies, process workflows, and regulations, and monitors compliance with policies, regulations, laws, and program objectives.
Identifies, analyzes, and recommends solutions for various HR problems using morale indicators and other personnel measurements, such as, but not limited to, surveys, turnover, and grievances; and presents recommendations for corrective action programs when needed.
Provides training to managers and supervisors on HR topics and procedures.
Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; and develops and maintains management reporting to support decision making and policy development.
Monitors and maintains system data, files, records, and reporting; transmits program data files to vendors; and develops, monitors, and implements information tracking systems.
May provide leadership, work assignments, evaluation, training, and guidance to others.