Human Resources Advisor Senior - Employee Relations

City of Austin

6d•Onsite

About The Position

Under limited direction, provides management and employee groups advanced journey-level professional human resources (HR) support on a broad range of HR issues and decisions, primarily in matters that require independent discretion. Responsible for the implementation of services and programs in one or more areas of HR. Collaborates and serves as strategic partner with senior leaders and management on HR programmatic analysis, implementation, and administration providing operational oversight, advice, and analytical support. Manages and resolves complex HR-related issues and provides solutions to programs and processes, monitoring implementation of agreed upon actions until the problem has been resolved. Advises and influences management in making sound HR-related decisions. Serves as subject matter expert in providing advice and counsel to management and employee groups on a broad range of HR issues and with applicable regulations, programs, policies, and procedures. Interprets and provides guidance on, and interpretation of, applicable systems, policies, procedures, strategies, process work flows, and regulations; and monitors compliance with policies, regulations, laws, and program objectives. Identifies, analyzes, and recommends solutions for various HR problems using morale indicators and other personnel measurements, such as, but not limited to, surveys, turnover, and grievances; and presents recommendations for corrective action programs when needed. Provides training to managers and supervisors on HR topics and procedures. Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; and develops and maintains management reporting to support decision making and policy development. Monitors and maintains system data, files, records, and reporting; transmits program data files to vendors; and develops, monitors, and implements information tracking systems. May provide leadership, work assignments, evaluation, training, and guidance to others.

Requirements

Graduation with a Bachelor’s degree from an accredited college or university in related field, plus four (4) years of HR experience.
One (1) additional year of experience may substitute for the education up to the maximum of four (4) years.
Knowledge of Federal, State, and Local laws and ordinances governing personnel activities.
Knowledge of City practices, policies, and procedures.
Knowledge and practices of HR program administration and management.
Knowledge of practices and methods of coaching and leading the work of others.
Knowledge of principles and applications of critical thinking and analysis.
Knowledge of customer service principles.
Skill in overseeing the maintenance of HR program/process documentation, data, schedules, records, and files.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to coordinate deadlines, prioritize work demands and assign/monitor work performed.
Ability to handle hostility, conflict, and uncertain situations.
Ability to work with frequent interruptions and changes in priorities.
Ability to train others.
Ability to develop and maintain knowledge in assigned specialized HR areas.
Ability to establish and maintain good working relationships with other City employees and the public.
Must possess discretion in handling details of a highly confidential and sensitive nature.
Must demonstrate a strong sense of urgency.
Must have the ability to prioritize and manage competing demands and deadlines in a fast-paced environment.
Excellent business writing, proofreading, and communication skills.

Nice To Haves

Experience gathering, analyzing, and interpreting key statistics, with the ability to translate the raw data into usable information/metrics for the organization, and the ability to recommend modifications to ensure compliance with company objectives while applying industry best practices.
Experience interviewing personnel/facilitating working groups to document current business practices, weaknesses, and objectives.
Experience in employee complaint resolution and in conducting workplace investigations regarding discrimination, harassment, sexual harassment, employee conduct, and/or retaliation.
Experience in conflict resolution strategies, including de-escalation, facilitating crucial conversations, mediation, and/or alternative dispute resolution.
Employee Relations experience to include working with internal and external stakeholders to ensure fair and consistent interpretation and application of policy and procedure, advising management on such federal laws as FMLA, ADA, Title VII, ADEA, USERRA, and FLSA, and overseeing workplace investigations regarding discrimination, harassment, and/or sexual harassment.
Ability to travel to more than one work location.
Collaborative, as well as assertive and confident.
Model professional demeanor, integrity, and high energy.
Act as an extension of the leadership team.

Responsibilities

Collaborates and serves as strategic partner with senior leaders and management on HR programmatic analysis, implementation, and administration providing operational oversight, advice, and analytical support.
Manages and resolves complex HR-related issues and provides solutions to programs and processes, monitoring implementation of agreed upon actions until the problem has been resolved.
Advises and influences management in making sound HR-related decisions.
Serves as subject matter expert in providing advice and counsel to management and employee groups on a broad range of HR issues and with applicable regulations, programs, policies, and procedures.
Interprets and provides guidance on, and interpretation of, applicable systems, policies, procedures, strategies, process work flows, and regulations; and monitors compliance with policies, regulations, laws, and program objectives.
Identifies, analyzes, and recommends solutions for various HR problems using morale indicators and other personnel measurements, such as, but not limited to, surveys, turnover, and grievances; and presents recommendations for corrective action programs when needed.
Provides training to managers and supervisors on HR topics and procedures.
Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; and develops and maintains management reporting to support decision making and policy development.
Monitors and maintains system data, files, records, and reporting; transmits program data files to vendors; and develops, monitors, and implements information tracking systems.
May provide leadership, work assignments, evaluation, training, and guidance to others.
Conduct ER training
Develop standard operating procedures
Coordinate and manage the department’s data entry on the City’s AIM On Target system
Secure documentation needed by the City Attorney
Develop and implement strategies and lead process improvement teams to prevent and/or resolve employee disputes.
Coordinate and prepare for administrative hearings and represent the department in administrative meetings with union representatives
Handle complaints from the City auditor’s office
Respond to open records requests
Conduct Municipal Civil Service (MCS) pre-disciplinary meetings
Attend meetings concerning unemployment compensation claims filed with the Texas Workforce Commission.
Coordinate with the legal department and Austin Human Resources department staff on all aspects of the department’s employee relations, including preparation of notices of disciplinary actions and administrative inquiries on issues related to customer service/employee complaints
Ensure investigation reports and disciplinary actions are accurate, supported by documentation, and in compliance with City policy and ARR procedures.