Human Resources Administration Program Manager - Leadership & Learning

UTHealth Houston•Houston, TX

About The Position

The HR Administration Program Manager provides comprehensive administrative and operational support for Leadership and Learning programs, with a focus on structured internal communications, program coordination, and participant management. The role is responsible for developing and maintaining communication schedules, assisting with the preparation of program announcements, and ensuring accurate and timely entry of all offerings into the Learning Management System. Additional responsibilities include coordinating room reservations, managing participant logistics, finalizing attendance records, and overseeing catering arrangements. The position also supports annual updates to program standard operating procedures as well as collaborating with Finance on billing processes and essential forms. Experience with Coupa is considered an asset. This position is responsible for coordinating, communicating and reporting of Human Resources (HR) operational activities including cyclical and project-based assignments. The operations manager assumes accountability for providing high-level coordination support, driving the implementation of initiatives, and devising effective communication strategies. These tasks may require collaborating with cross-functional teams while utilizing technology solutions to monitor and advance progress. With a primary focus on cultivating positive employee experiences, the Human Resources Administration Program Manager actively seeks opportunities to optimize efficiency of human resources processes to deliver exceptional customer service and enhance the overall employee journey. They demonstrate resourcefulness in problem-solving, proactively manage multiple projects with meticulous attention to detail, and also contribute to compliance-related tasks such as analysis, coordination, and reporting. The operations manager will serve as a valuable resource in support of HR initiatives, ensuring that scheduled milestones are met.

Requirements

Demonstrates exceptional customer service.
Ability to analyze, investigate & interpret data, issues & situations.
Ability to plan organize and prioritize work while leveraging resources.
Leverage business knowledge to address complex issues while mitigating risk.
Create strong working relationships and influences change.
Ability to multitask and maintain focus to achieve timely results.
Ability to research, collect and organize data for analysis.
Excellence verbal and written communication skills.
3 years of directly related experience required

Nice To Haves

Experience with Coupa is considered an asset.
Professional in Human Resources (PHR) by Human Resource Certification Institute (HRCI) preferred
Experience in an academic healthcare setting preferred

Responsibilities

Manage high-level meeting coordination and facilitation by ensuring all logistical aspects are organized and communicated concisely.
Coordinate and develop follow-up communication post meetings to stakeholders, fostering effective collaboration and ensuring clear documentation of key decisions and action items.
Manage and create effective communication strategies to support information flow from HR to stakeholders while ensuring a strong focus on achieving strategic outcomes.
Deliver engaging, informative and well-organized presentations to support project objectives and outcomes.
Demonstrate resourcefulness in problem-solving, identifying and addressing issues that may arise during HR operational activities to include analyzing problems, proposing solutions, and implementing appropriate measures to overcome challenges.
Work collaboratively with cross-functional teams to identify and mitigate process gaps and issues through active listening and probing resulting in mutual understanding.
Facilitate process mapping and design sessions with cross-functional teams and SMEs to document current state processes while also identifying process gaps, integration opportunities and efficiencies.
Independently gathers information from a variety of sources; to analyze, interpret, and summarize data gathered, and to deliver meaningful insights to the HR leadership team and other organizational stakeholders.
Collaborate across other functional areas within and outside of the Human Resources department regarding process improvement, service levels and customer service initiatives.
Assist in the execution of HR projects by supporting coordination of project resources, liaising with project stakeholders to collect and disseminate project information to include status reports and progress updates and helping to ensure scheduled milestones are met.
Facilitates development and execution of audits to maintain data integrity on an ongoing bases and to ensure adherence to procedures while identifying continuous improvement opportunities.
Performs other duties as assigned.

Benefits

100% paid medical premiums for our full-time employees
Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
The longer you stay, the more vacation you’ll accrue!
Longevity Pay (Monthly payments after two years of service)
Awesome retirement/pension plan
Free financial and legal counseling
Free mental health counseling services
Gym membership discounts and access to wellness programs
Other employee discounts including entertainment, car rentals, cell phones, etc.
Resources for child and elder care