Human Resource Specialist

Insperity•Raleigh, NC

13d•Hybrid

About The Position

This position is responsible for aligning resources and services to develop HR practices for our clients. Delivers customized Insperity Human Resource service solutions that result in improved performance management and positively impacts our clients’ businesses. Works closely with business owners to develop work relationships and trust that result in client retention and growth.

Requirements

Bachelor’s Degree in Human Resources, Business Administration or a related field or equivalent work experience is required.
Three to five years of related Human Resources experience is required.

Nice To Haves

Professional or Senior Professional in Human Resources (PHR®, SPHR®) and/or SHRM Certified Professional or Senior Professional (SHRM-CP, SHRM-SPC) certification preferred.

Responsibilities

Develops and maintains effective relationships, provides sound guidance and value-added solutions that contribute to clients’ success and growth of their business, and results in high customer satisfaction and retention.
Manages assigned book of business ensuring all clients receive customized solutions in accordance with internal standards and HR best practices, prompt issue resolution, and timely follow-up.
Interacts with clients to gain knowledge of their business model and drivers, HR practices, goals and objectives.
Makes recommendations utilizing knowledge from various human resource disciplines to address client needs.
Develops and delivers customized HR solutions that support and enhance the client’s organizational culture, and work practices.
Recommends training to improve business operations and minimize liability, e.g. harassment and discrimination prevention, performance appraisal training, development of employee handbooks and policies, job descriptions, employee counseling, terminations, and other programs.
Identifies legal and regulatory compliance concerns related to employee relations and partners with clients to conduct employee coaching, counseling, reduction in force decisions, termination analysis, separation agreements, and acts as point of communication between affected employee and client if needed.
Delivers formal and informal presentations, including controversial topics or complex ideas in a clear, concise and logical sequence at a level appropriate to the audience.
Builds, maintains, and promotes relationships with team members, peers across disciplines, sales staff, and all other company team members ensuring effective coordination of communications and services affecting clients.
Partners with other service team members to develop service strategy plans, identify client concerns, and make recommendations to improve and strengthen the client relationship.
Ensures all client and client-related interactions are properly and timely documented in the appropriate client management systems and databases.