Human Resource Business Partner

Teleperformance • McAllen, TX

3d • $70,000 - $75,000 • Onsite

About The Position

The Human Resource Business Partner provides day-to-day guidance to the Operations Team and serves as a primary point of contact for HR matters. The role advises line management on performance management, coaching, counseling, career development, and disciplinary actions; interprets HR policies and procedures; and drives HR initiatives and programs. The position works with management and employees to improve working relationships, morale, productivity, and retention, and partners with the HR Knowledge Center to provide data and information that support business results.

This position is 100% onsite at the McAllen, Texas location. Work at home is not available. Flexible availability is required, and the schedule must be adjustable according to current business needs.

Requirements

• Bachelor’s degree in Business, HR, or an equivalent combination of experience and education, with experience in Human Resources Management.
• At least 5 years of proven success managing a professional Human Resources team of 10 or more experienced-level associates.
• Experience acting as a true business partner in an HR role, using HR data and information to address and solve real-world people problems.
• Solid knowledge of federal and state HR laws, including Wage and Hour law, FMLA, and ADA.
• Solid knowledge of Microsoft Office, including Word, Excel, and PowerPoint, and experience working with HRIS systems.
• Excellent interpersonal skills, a positive attitude, and the ability to maintain the highest level of confidentiality.
• Ability to communicate effectively in spoken and written English with all levels of staff and management, with strong attention to detail.
• Excellent organizational skills; ability to prioritize multiple demands and work independently and collaboratively while building a positive partnership with Operations.
• Excellent time-management skills.
• Flexible availability and ability to adjust the schedule based on current business needs.
• Promptness, dependability, and an excellent attendance history.
• Must pass mandatory background checks, which may include prescreenings, illegal drug tests, and credit checks.
• Soft skills: process excellence, collaboration, communication, emotional intelligence, open-mindedness, critical thinking, solution orientation, entrepreneurship, AI proficiency, and data literacy.

Nice To Haves

• Experience working with multiple locations or a significant workforce.

Responsibilities

• Identify, research, and present HR best practices to continually enhance the credibility and performance of the HR function.
• Serve as a point of contact and resource for management on HR policies, programs, and processes, answering questions and resolving problems.
• Partner with the HR Knowledge Center, Director of HR, and other HR areas to drive HR initiatives and programs based on organizational needs and industry best practices.
• Act as a first-line resource to departments and managers on employee and performance management matters, providing guidance to influence optimal outcomes.
• Provide professional HR guidance and support to internal client groups across geographies to add value to the business.
• Assist with implementation and day-to-day management of corporate HR policies and programs at the segment or division level.
• Build and maintain strong relationships with business leadership, providing consultation and guidance on HR matters.
• Guide managers on sensitive employee issues, including performance management, terminations, and exit interviews, to ensure appropriate and consistent action.
• Assist with company-wide programs and initiatives, including employee engagement, salary reviews, bonus awards, workforce planning, and organizational changes.
• Facilitate organization and leadership development efforts, working with employees and managers to address root causes of HR issues.
• Partner with corporate HR functions such as Compensation, Knowledge Center, HRIS, and Talent Acquisition to provide feedback and insight on business needs, and work with HR leadership to identify process improvements.
• Maintain data integrity in HRIS records and reports, and develop reporting tools and techniques to capture and distribute meaningful HR data and metrics.
• Perform other related duties as assigned.

Benefits

• Eligible team members may receive medical, vision, and dental coverage.
• Employment Assistance Programs, health and personal time off, and eligible leave programs.
• Competitive 401(k) plans.
• Life insurance and supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account plans.
• Retailer discounts.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior