Human Resource Business Partner

Teleperformance • McAllen, TX

2d • Onsite

About The Position

The Human Resource Business Partner provides day-to-day guidance to the Operations Team and serves as the primary point of contact for HR matters. The role advises line management on performance management, including coaching, counseling, career development, and disciplinary actions; interprets HR policies and procedures; and drives HR initiatives and programs. The HR Business Partner works with managers and employees to improve work relationships, build morale, and increase productivity and retention. The role also partners with the HR Knowledge Center to provide HR data and information that supports business results.

This position is 100% onsite in McAllen, Texas. Work at home is not available. Flexible availability is required, with schedule adjustments based on business needs.

TP describes itself as a global provider of digital business services, with a workforce of 500,000 across 300 languages. It emphasizes inclusion, diversity, career advancement, employee well-being, and a healthy work-life balance.

Requirements

• Bachelor’s degree in Business or Human Resources, or an equivalent combination of education and experience, with experience in Human Resources Management.
• At least 5 years of proven success managing a professional HR team of 10 or more experienced-level associates.
• Experience acting as a business partner in an HR role and using HR data and information to address and solve people-related problems.
• Solid knowledge of federal and state HR laws, including Wage and Hour law, FMLA, and ADA.
• Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint, and experience with HRIS systems.
• Excellent interpersonal skills, a positive attitude, and the ability to maintain strict confidentiality.
• Ability to communicate effectively in spoken and written English with staff and management at all organizational levels, with strong attention to detail.
• Strong organizational skills and the ability to prioritize multiple demands, work independently and collaboratively, and build a positive partnership with Operations.
• Excellent time-management skills.
• Flexible availability and ability to adjust work schedule based on business needs.
• Promptness, dependability, and an excellent attendance history.
• Must pass mandatory background checks, which may include prescreenings, drug tests, and credit checks.

Nice To Haves

• Experience working with multiple locations or a significant workforce.
• Soft skills identified: process excellence, collaboration, communication, emotional intelligence, open-mindedness, critical thinking, solution orientation, entrepreneurship, AI proficiency, and data literacy.

Responsibilities

• Identify, research, and present HR best practices to enhance the credibility and performance of the HR function.
• Serve as a management resource on HR policies, programs, and processes, answering questions and resolving problems.
• Partner with the HR Knowledge Center, Director of HR, and other HR teams to drive initiatives and programs based on organizational needs and industry best practices.
• Act as a first-line resource to departments and managers on employee and performance management matters, providing guidance to influence optimal outcomes.
• Provide HR guidance and support to internal client groups across geographies to add value to the business.
• Assist with implementing and managing corporate HR policies and programs at the segment or division level.
• Build and maintain relationships with business leaders, providing consultation and guidance on HR matters.
• Guide managers through sensitive employee issues, including performance management, terminations, and exit interviews, to support appropriate and consistent action.
• Assist with company-wide programs and initiatives, including employee engagement, salary reviews, bonus awards, workforce planning, and organizational changes.
• Facilitate organizational and leadership development efforts, working with employees and managers to address root causes of HR issues.
• Partner with corporate HR functions, including Compensation, the Knowledge Center, HRIS, and Talent Acquisition, to provide business feedback and identify process improvements with HR leadership.
• Maintain data integrity in HR information system records and reports, and develop reporting tools and techniques to capture and distribute relevant HR data and metrics.
• Perform other related duties as assigned.

Benefits

• Eligible team members may receive medical, vision, and dental coverage.
• Employment Assistance Programs and health and personal time off (HPT), as well as eligible leave programs.
• Competitive 401(k) plans.
• Life insurance and supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account (FSA) plans.
• Retailer discounts.
• Career advancement opportunities.
• A culture of inclusion and diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager