Human Resource Business Partner Senior--Customer Care Center

PNC•Downers Grove, IL

7d•$50,000 - $228,800•Onsite

About The Position

At PNC, employees work together to deliver the best experience for customers and foster an inclusive workplace where employees feel respected, valued, and able to contribute. The Human Resource Business Partner Senior is part of PNC’s Human Resource organization and is based in Pittsburgh, Pennsylvania; Cleveland, Ohio; Downers Grove, Illinois; Atlanta, Georgia; or Birmingham, Alabama. This role serves as a strategic advisor to Customer Care Center leaders, translating business strategy and transformation into forward-looking workforce and talent solutions. It focuses on workforce transformation, talent and capability strategy, organizational effectiveness, change readiness, data-driven workforce insights, and risk management. The role requires business acumen, curiosity, sound judgment, and the ability to influence across a complex organization. The position manages day-to-day activities and strategic support for personnel management for a department or major business unit. It helps establish goals aligned with business direction, advises managers on HR matters, works with senior staff to set HR priorities, and supports effective communication and execution of HR programs. PNC describes its workplace as in-office and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Bachelor’s degree; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically 8 or more years of industry-relevant experience for roles at this level.
Strategic workforce planning: connect business strategy to future workforce and capability needs.
Business acumen and an enterprise mindset, including understanding the connections among people, operations, customer outcomes, risk, and performance.
Ability to evaluate organizational structures, capabilities, talent, and operating practices and recommend solutions.
Data and digital fluency, including using workforce insights and understanding how AI, automation, and technology are reshaping work.
Ability to lead through transformation and advise on organizational structure, capabilities, and talent.
Strength in succession, assessment, development, and performance.
Ability to advise and challenge senior leaders with sound judgment while identifying and mitigating workforce and organizational risks.
Appropriate knowledge, skills, and abilities for the role.
Customer focus and ability to assess and manage business risks in support of PNC’s Enterprise Risk Management Framework.

Nice To Haves

A master’s degree, PhD, or certifications.
Business decisions, employee counseling, employee engagement, employee relations, human resources, human resources operations, people management, stakeholder management, talent development, and talent management skills.
Competencies in business acumen, compensation management, HR planning and development, human resources consulting, HR policies and environment, influencing, partnering for clients’ success, and staffing and recruiting.
Specific certifications may be required for roles at this level; none are required for this position.

Responsibilities

Serve as a strategic HR partner to Customer Care Center leaders, translating business priorities and transformation into workforce and talent strategies.
Anticipate the effects of AI, automation, and evolving ways of working; use data and workforce insights to identify needs, opportunities, employee and manager readiness, and risks.
Advise leaders on organizational design, workforce planning, talent, succession, change, and leadership effectiveness.
Partner across HR to build future capabilities, lead the people-related aspects of transformation, mitigate organizational and talent risks, and develop consistent, innovative solutions for the future workforce.
Identify current and future skill requirements and partner across HR to develop solutions and connect leaders with relevant expertise.
Manage day-to-day activities and strategic support for personnel management within a department or major business unit.
Lead the establishment of departmental goals and objectives aligned with the overall business direction.
Advise managers on HR matters and monitor career management programs and employee relations counseling.
Work with senior staff to set priorities and direction for HR initiatives.
Ensure effective communication of issues, operating plans, and responsibilities among location personnel, management, and the corporate office to support efficient execution of HR programs.
Focus on customer needs and satisfaction in business decisions and customized customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension plan.
Stock purchase plan.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.