Human Resource Assistant

Aston Carter•Louisville, KY

2d•$26 - $26•Remote

About The Position

The Human Resource Assistant supports the full employee lifecycle by coordinating onboarding, employment changes, and offboarding while maintaining accurate HR records and delivering timely, employee-focused service. This role provides essential HR operations support, ensures compliance with established procedures, and partners closely with HR, Payroll, Benefits, and other stakeholders to create a consistent and positive experience for employees.

Requirements

At least 2+ years of experience working with UKG, Zendesk, and Outlook.
Human resources support experience with a focus on onboarding, administrative support, and clerical tasks.
Hands-on experience with UKG human resources systems.
Hands-on experience with Zendesk or similar case management or ticketing tools.
Proficiency with Microsoft Outlook for professional communication and coordination.
One to three years of administrative, customer service, human resources support, or HR operations experience.
Experience handling confidential information and maintaining accurate records.
Proficiency with Microsoft Word, Excel, Outlook, Teams, and related productivity tools.
Strong written and verbal communication skills.
Strong organization skills with reliable follow-through and attention to detail.
Ability to manage multiple priorities and meet deadlines.
Ability to follow defined procedures and recognize when escalation is needed.

Nice To Haves

Associate degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
Experience coordinating onboarding, employment changes, and offboarding processes.
Familiarity with HR information systems and maintaining electronic personnel records.
Experience working with shared mailboxes, HR request queues, or case management systems.
Ability to prepare and format HR correspondence, reports, presentations, and standard communications.
Experience supporting audits, reporting, and recurring HR activities.
Interest in contributing to process improvement, standardization, cross-training, and knowledge management.
Comfort working in a customer-focused HR support environment.

Responsibilities

Coordinate pre-employment and new hire onboarding activities from initiation through completion.
Prepare and distribute new hire communications, forms, checklists, orientation materials, and required documentation.
Monitor completion of new hire paperwork and follow up on missing, incomplete, or inaccurate information.
Coordinate orientation schedules, equipment and workspace requests, system access requests, and introductions to key stakeholders.
Create or update employee records in the human resources information system and related platforms.
Maintain onboarding trackers, communicate status updates, and escalate potential delays or process barriers.
Help deliver an organized, welcoming, and consistent new hire experience.
Support employee changes such as transfers, promotions, manager updates, job changes, organizational changes, and work location updates.
Prepare, route, track, and retain supporting documentation and approvals for employee transactions.
Enter, verify, and audit employee data to ensure records remain complete and accurate.
Coordinate handoffs with Payroll, Benefits, Talent Acquisition, HR Business Partners, and other process owners, as appropriate.
Coordinate employee separation activities, including resignations, retirements, and other employment terminations.
Prepare offboarding communications, documentation, and checklists, and track required actions through completion.
Coordinate return-of-property, system access removal, final documentation, and applicable stakeholder notifications.
Update employee records and maintain separation documentation according to retention and confidentiality requirements.
Escalate sensitive, unusual, incomplete, or policy-dependent matters to the appropriate HR partner.
Maintain accurate, organized, and confidential electronic and personnel records.
Enter, update, validate, and audit employee information in HR systems, trackers, shared files, and service platforms.
Monitor assigned HR request queues, shared mailboxes, or case management systems and route requests to the appropriate owner.
Respond to routine employee and manager questions using approved resources, templates, and procedures.
Prepare, format, proofread, organize, and distribute HR correspondence, reports, presentations, forms, job aids, and standard communications.
Maintain HR calendars, trackers, distribution lists, document repositories, templates, and process documentation.
Support employment verification, document requests, data requests, audits, reporting, and other recurring HR activities.
Assist with HR meetings, events, project coordination, scheduling, notes, action-item tracking, and follow-up.
Identify recurring documentation errors, data gaps, unclear instructions, or employee confusion and share observations with the team.
Contribute to process improvement, standardization, cross-training, and knowledge management efforts.
Perform other duties and special projects as assigned.
Provide timely, professional, accurate, and employee-focused support.
Follow established HR procedures, service standards, internal controls, and escalation paths.
Protect confidential employee and organizational information and use appropriate discretion when handling sensitive matters.
Support audit readiness by maintaining complete documentation, accurate records, and clear transaction or case notes.
Escalate complex employee relations, legal, compliance, policy interpretation, or exception requests to the appropriate HR professional.