Human Factors Usability Researcher & Evaluator

Torch Technologies, Inc.•Huntsville, AL

12d•Onsite

About The Position

Torch Technologies is seeking a Human Factors Usability Researcher & Evaluator to join its Human-Machine Interaction (HMI) team. This collaborative, customer-facing role engages stakeholders to understand system requirements and user needs, then applies rigorous, data-driven human factors research to optimize usability. The researcher identifies key system components, selects research methods, defines performance metrics, and designs and conducts studies to generate reliable, quantifiable data and actionable recommendations for measurable system improvements. The position analyzes user workflows, tasks, decision-making, needs, and pain points; evaluates user interactions using usability metrics and KPIs; and designs and facilitates usability studies. It also gathers and analyzes quantitative and qualitative data, produces reports and practical design recommendations, communicates findings to stakeholders, UX designers, and engineers, and supports cross-functional teams in improving research methods and implementation. This is an on-site, customer-site position with a Monday–Friday, 8 a.m.–5 p.m. schedule and approximately 20% travel to locations across the United States. The employee must possess and maintain a Final Secret Clearance or meet eligibility requirements to obtain and maintain a Secret Clearance. Relocation assistance is not available.

Requirements

U.S. citizenship.
Bachelor’s degree in Usability Engineering, Human Factors, Cognitive or Experimental Psychology, Human-Computer Interaction, Industrial or Systems Engineering, or a related field focused on human factors technology.
3–8 years of experience in human factors research.
Proficiency in user experience research methods, including usability evaluations, customer interviews, task analysis, heuristic evaluation, and user surveys.
Excellent communication, writing, and interpersonal skills, with a strong commitment to customer satisfaction.
Willingness to travel approximately 20% of the time to locations across the United States.
Must possess and be able to maintain a Final Secret Clearance or meet eligibility requirements to obtain and maintain a Secret Clearance.
Strong project management and organizational skills, with the ability to communicate findings through written reports and in-person presentations.
Strong critical-thinking and analysis skills, and comfort working with ambiguity and uncertainty.
Proactive, creative, and driven approach to design research and improving user experience.

Nice To Haves

Graduate degree.
Approximately 1.5 years of Department of War experience.
Experience with Department of War weapons systems and/or unmanned aircraft systems.

Responsibilities

Analyze user workflows, tasks, and decision-making processes using personas, journey maps, and other usability methodologies.
Identify user needs and pain points through interviews, heuristic evaluations, and cognitive task analyses.
Advocate for users in design and engineering discussions.
Use relevant usability metrics and KPIs to evaluate user interactions with systems or products.
Design and conduct usability studies, including developing study plans and scenarios and facilitating participants in person.
Gather and analyze quantitative and qualitative data and provide actionable recommendations and clear insights for design and workflow decisions.
Produce usability reports, findings, and summaries to inform practical design recommendations and future system applications.
Support design reviews and communicate research insights to stakeholders, UX designers, and engineers.
Work with cross-functional teams to guide and improve research methodologies and their implementation.