Human Factors Usability Researcher & Evaluator

Torch Technologies•Huntsville, AL

10d•Onsite

About The Position

Torch Technologies is seeking a Human Factors Usability Researcher & Evaluator to join its Human-Machine Interaction (HMI) team. This collaborative, customer-facing role works closely with stakeholders to understand system requirements and user needs, and applies rigorous, data-driven human factors research to improve usability. The researcher identifies system components, selects appropriate research methods, defines performance metrics, and designs and executes human-factors studies to produce reliable, quantifiable data and actionable recommendations. The role includes analyzing user workflows, tasks, and decision-making; researching user needs and pain points; evaluating interactions using usability metrics and KPIs; and planning and facilitating usability studies. The researcher gathers and analyzes quantitative and qualitative data, reports findings and recommendations, supports design reviews, and communicates with stakeholders, UX designers, engineers, and colleagues. This is an on-site position at a customer site, with approximately 20% travel to locations across the United States. The schedule is Monday through Friday, 8 a.m. to 5 p.m. A Final Secret Clearance is required, or the candidate must be eligible to obtain and maintain a Secret Clearance.

Requirements

U.S. citizenship.
Bachelor's degree in Usability Engineering, Human Factors, Cognitive or Experimental Psychology, Human-Computer Interaction, Industrial or Systems Engineering, or a related field focused on human factors technology.
3–8 years of experience in human factors research.
Proficiency in user experience research methods, including usability evaluations, customer interviews, task analysis, heuristic evaluation, and user surveys.
Excellent communication, writing, and interpersonal skills, with a strong commitment to customer satisfaction.
Willingness to travel approximately 20% of the time to locations across the United States.
Must possess and be able to maintain a Final Secret Clearance, or meet eligibility requirements to obtain and maintain a Secret Clearance.
Strong project management skills and ability to communicate research findings through written reports and in-person presentations.
Strong critical-thinking and analysis skills, including comfort working with ambiguity and uncertainty.
Proactive, organized, creative, and driven approach to design research and improving user experience.

Nice To Haves

Graduate degree.
Approximately 1.5 years of Department of War experience.
Experience with Department of War weapons systems and/or unmanned aircraft systems.

Responsibilities

Analyze user workflows, tasks, and decision-making processes using personas, journey maps, and other usability methodologies.
Identify user needs and pain points through user interviews, heuristic evaluations, and cognitive task analyses.
Advocate for users in design and engineering discussions.
Use usability metrics and key performance indicators to evaluate user interactions with systems or products.
Design and execute usability studies, including developing study plans and scenarios and facilitating in-person participant sessions.
Gather and analyze quantitative and qualitative data and provide actionable recommendations and digestible insights to inform design and workflow decisions.
Produce usability reports, findings, and summaries that inform practical design recommendations and future system applications.
Support design reviews and communicate insights to stakeholders, UX designers, and engineers.
Work with cross-functional teams to guide and improve research methods and their implementation among colleagues.

Benefits

Employee Stock Ownership Plan (ESOP) participation.
401(k) match.
Medical, dental, and vision insurance.
Life insurance.
Short-term and long-term disability insurance.
Flexible spending accounts, Health Savings Accounts, and Health Reimbursement Accounts.
Employee Assistance Program (EAP).
Education assistance.
Paid time off.
Holidays.
Competitive salary and comprehensive benefits package.