Human Factors Intern, UX Research

James Hardie•Fontana, CA

6d•Onsite

About The Position

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®. With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities. For more information, visit www.jameshardie.com . Summary As a James Hardie intern, you will gain hands-on experience in your chosen field while contributing to meaningful projects that drive business results. Our 12-week paid internship program is designed to provide real-world industry exposure, strengthen your professional and technical skills, and help prepare you for a successful career. Throughout the program, you will collaborate with experienced professionals, build valuable relationships across the organization, and take on work that makes a measurable impact. You will also have access to mentoring opportunities and professional development resources to support your growth and career aspirations.

Requirements

Currently enrolled in a bachelor's degree program in a relevant discipline at an accredited university, with an anticipated graduation date between December 2027 and May 2029 (rising junior or rising senior).
Strong academic performance with a minimum GPA of 3.00.
Available to work full-time for 12 weeks during summer 2027.
Reliable transportation to and from the work location.
Authorization to work in the United States.

Nice To Haves

Target majors: Human Factors Engineering, Human-Centered Design, User Experience (UX) Design, User Experience Research, Cognitive Science, Psychology (especially Human Factors, Cognitive, or Experimental Psychology).
Exposure to user research and voice-of-customer methods.
Understanding of design-research theories.
Ability to work independently and collaboratively.
Excellent communication skills.

Responsibilities

Advance current AI-persona and virtual-reality research by developing research methodologies and validating project goals.
Help evaluate AI-generated voice-of-customer personas and establish methods for using virtual reality in consumer new-product research.
Collect and analyze user feedback to identify user needs, behaviors, preferences and opportunities
Design and execute research studies for AI personas using Human Factors and UX research methodologies
Develop study protocols and metrics to evaluate user feedback
Evaluate emerging research approaches including AI generated VOC personas
Validate responses from AI-generated voice-of-customer personas.
Collaborate with team members to deliver project objectives while independently managing assigned work.
Identify and communicate roadblocks, resource needs, and project risks in a timely manner.
Prepare a final report and presentation of AI-persona validation metrics and demonstrate the developed virtual-reality research methodology.