Human Capital Manager
About The Position
The NYC Department of Consumer and Worker Protection (DCWP) is seeking a dynamic, forward-thinking, community-centered Human Capital professional to serve as Human Capital Manager within the Recruitment and On-Boarding team. Reporting to the Deputy Director of Human Capital, the Manager will lead a team of Human Capital Associates and Interns, overseeing recruitment, onboarding, and special hiring programs. This role is essential to building a diverse and inclusive workforce while expanding the Agency’s outreach across NYC communities. The Human Capital Manager will also partner with the Office of Diversity, Equity, Inclusion, and Accessibility (DEIA) to advance equitable hiring practices and work with DCAS to promote civil service exams and job opportunities. This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.
Requirements
- A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
- High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
- Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Responsibilities
- Lead and manage the daily operations of the Recruitment and On-Boarding Unit, ensuring all processes align with civil service regulations, DCWP protocols, and applicable employment laws.
- Act as the Agency’s representative at community job fairs, career expos, and hiring events to promote job openings and share information about DCWP’s mission and services.
- Build and maintain outreach partnerships with schools, nonprofits, community-based organizations, and professional associations to cultivate a broad and inclusive applicant pool.
- Promote civil service exams and job postings to the community through digital outreach, printed materials, in-person events, and community briefings.
- Partner with the Office of DEIA to integrate equity-focused strategies into the recruitment process and ensure hiring practices are inclusive and accessible.
- Oversee and actively manage the Agency’s LinkedIn Recruiter platform to source, engage, and track prospective candidates.
- Provide ongoing support and regular communication to division hiring managers, offering status updates on candidate pipelines, recruitment timelines, and onboarding progress.
- Oversee all aspects of full-cycle recruitment including job posting creation, approvals, NYCAPS/eHire processing, candidate outreach, scheduling, and onboarding coordination.
- Lead recruitment for special program roles such as interns, Tobacco 21 aides, temps, volunteers, and consultants, ensuring compliance with internal policies and program goals.
- Maintain recruitment protocols and internal procedures, ensuring they are accurate, current, and responsive to audit recommendations and operational needs.
- Monitor and report on recruitment performance metrics; analyze trends and develop strategies to improve outreach efforts and recruitment outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
