HubSpot Admin - Freelance, Remote

Magic

4d•Remote

About The Position

Our client is a solo-run RevOps consultancy based in Toronto that helps startups and growth-stage companies (up to $20M ARR) optimize their marketing, sales, and customer success operations. They specialize in CRM health audits, HubSpot and Salesforce implementation, workflow automation, and building the systems that let scaling companies move past founder-led chaos into predictable, repeatable revenue. Trusted by clients precisely because they bring clarity and order when things get messy, the business has helped 20+ companies build lean, effective tech stacks — and is now looking for support to keep that same standard of excellence running behind the scenes. The business owner is the sole operator of a growing RevOps consultancy, and every hour spent on admin, invoicing, or fielding routine HubSpot questions is an hour not spent on billable client strategy work — the highest-value use of their time. This role exists to take full ownership of HubSpot-related client support and troubleshooting, becoming the trusted go-to person clients turn to instead of the owner. By doing so, this hire directly protects and grows the owner's billable capacity while ensuring clients continue to receive fast, reliable support with no drop in quality.

Requirements

Hands-on, end-user experience with HubSpot (not just superficial familiarity) — must have actively used the platform, not simply observed it
Demonstrated experience working across all major HubSpot objects (contacts, companies, deals, tickets, etc.)
Proven ability to troubleshoot broken workflows — reading error messages, diagnosing causes, and implementing fixes
Experience in a client-facing or customer support capacity, communicating clearly and professionally
Comfort using AI tools (e.g., ChatGPT) to assist in research, diagnostics, or troubleshooting
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home

Nice To Haves

Strong working knowledge of HubSpot across its core objects and features
Familiarity with workflow/automation logic, whether in HubSpot directly or via tools like Zapier or n8n
Sharp troubleshooting instincts — comfortable digging into an error and working it through to a resolution
Clear, professional written communication for client-facing correspondence
Highly organized, with a natural instinct to bring order to ambiguity
Proactive — you spot problems and next steps before being asked
A reliable self-starter who thrives with a hands-off manager and minimal daily oversight
Calm, clear communicator who can support a busy, sometimes distracted executive without needing constant direction
A genuine problem solver who enjoys figuring things out rather than escalating everything

Responsibilities

Respond promptly and professionally to client questions about HubSpot
Serve as the primary point of contact for day-to-day HubSpot troubleshooting requests
Maintain a high standard of client communication that reflects the consultancy's reputation for clarity and reliability
Identify broken workflows and automations within client HubSpot portals
Interpret error messages, diagnose root causes, and resolve issues (leveraging AI tools such as ChatGPT where helpful)
Escalate complex or high-risk issues appropriately, with clear documentation of what was tried
Build and optimize HubSpot workflows and automations as directed
Apply transferable automation logic from tools like Zapier or n8n where relevant
Continuously look for opportunities to improve or simplify existing automations
Support invoicing and other recurring administrative tasks
Assist with project coordination to keep client engagements on track
Help bring structure and formal process to previously unmanaged admin workflows
Flag recurring issues or patterns in client requests that point to bigger systemic fixes
Keep clear, organized records of common troubleshooting fixes for future reference
Anticipate needs and act independently, minimizing the need for oversight