Hub Team Leader

UPS

1d•Onsite

About The Position

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market. The On-Site Supervisor for Radio Pharma Support directly support customer and operations conducted at the customer’s physical location and supports shipments enroute to destination. The manager's responsibilities include coordinating the dispatch of time-sensitive shipments having specific requirements, documentation and/or handling. This position maintains the Company's existing relationships with a client or group of clients, to keep/improve business-client relations and trades. The Supervisor should have strong communication and leadership skills and be organized and technically minded. They should also be able to remain calm and deliver clear instructions under pressure.

Requirements

3-5 years of Healthcare Logistics experience.
Experience in Handling and shipping Hazardous Materials Management / team leadership experience required.
Demonstrated proficiency in handling complex shipments with increasing levels of responsibility.
Excellent prior work performance history.
Team player.
Excellent verbal and written communication skills.
Excellent interpersonal and conflict resolution skills.
Excellent organizational skills with demonstrated proficiency in attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate as appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Proficient with Microsoft Office Suite or related software.
At least 18 years of age.
U.S. citizenship.
High school diploma, GED, or equivalent certificate.
Pre-employment drug screening and post-hire random drug testing.
Background investigation.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Coordinate with on-site customer personnel, OSPs and MNX operations to ensure all customer and regulatory requirements are met, and detailed instructions are clearly communicated
Represent MNX onsite by assisting the customer through email, phone, online presentations, screen-share and in person meetings.
Conduct and/or oversee IATA DGR Class 7 audits on Radio Pharma shipments.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Help customers through email, phone, online presentations, screen-share and in person meetings.
Collaborating with internal departments to facilitate client need fulfillment and a focus on improving the buyer experience.
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Forecast and track key account metrics.
Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Monitor and analyze customer’s usage of our product.
Resolving complaints and preventing additional issues by improving processes.
Liaise between the customer and internal teams.
Collecting and analyzing data to learn more about consumer behavior.
Keeping accurate records pertaining to inventory and account notes.
Maintaining updated knowledge of company products and services.
Evaluating processes and operational integration for efficiency and improving workflows
Developing, maintaining, and communicating objectives and key results