Hub Supervisor - Store 7879 - Stone Mountain, GA

Advance Auto Parts•Stone Mountain, GA

2d•Onsite

About The Position

The Hub Supervisor is responsible for overseeing daily dispatch operations, managing delivery schedules, and ensuring high customer service standards. This role involves coordinating driving staff, managing inventory, and handling store operations, including opening and closing duties, cash handling, and maintaining a clean and safe work environment. The position requires strong organizational skills, effective communication, and the ability to work in a fast-paced environment.

Requirements

High School Degree or GED
1 to 2 years’ warehouse experience or similar discipline
Ability to speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
Ability to learn the delivery area to coordinate drivers’ deliveries
Knowledge of distribution and transportation industry
Excellent organization skills, with the ability to multitask
Ability to organize and manage multiple priorities
Ability to communicate effectively both orally and in writing
Strong customer orientation
Excellent interpersonal and communication skills
Commitment to company values
Computer proficiency
Valid driver’s license and insurance
Reliable transportation
Must be able to pass a criminal background and drug screen

Nice To Haves

Spanish language skills

Responsibilities

Select specific trucks for each route based on volume and equipment availability.
Maintain daily dispatch log containing start times, driver, route number, and material handling equipment required for each delivery truck.
Maintain database of customer locations, time windows and other information as directed.
Investigate customer complaints regarding lost or damaged merchandise or shortages in shipment to determine responsibility.
Schedule time to ride with drivers to evaluate delivery area, verify accuracy, and ensure high customer service standards are being met.
Perform routine filing and maintenance of records.
Direct and coordinate activities of driving staff and third-party driver service providers; route outgoing sales orders according to pre-existing route guidelines; establish priorities and schedule deliveries in a manner consistent with customer service goals.
Coordinate shipping and receiving of merchandise.
Assemble and fill customer orders to be delivered within a 30 to 45-minute window.
Perform inventory and cycle counts.
Handle store opening and closing duties.
Handle cash, cash counts and deposits.
Stock and pull parts.
Answer phones.
Keep store and front counter clean.
Keep warehouse clean and provide a safe work environment.
Inform management of issues related to warehouse and deliveries.