HUB / Pharma Account Manager

Careviso•Vienna, VA

14h•Hybrid

About The Position

The HUB/Pharma Account Manager is responsible for assisting with managing, maintaining, and growing our current HUB customer base. This role is critical in strengthening client relationships, supporting ongoing service delivery, and identifying opportunities to increase engagement and volume within existing accounts. The HUB Account Manager will build and maintain relationships with key contacts, including program managers and eServices teams, to ensure a high level of customer satisfaction. They will serve as a primary point of contact for customer needs, while monitoring SeeQer volume and helping identify new areas of opportunity.

Requirements

Demonstrated prior account management experience with the ability to develop relationships and grow business within an assigned territory
High sense of urgency combined with exceptional customer service skills
Strong attention to detail and ability to manage competing priorities
Ability to analyze and manage large data sets in various formats
Proficiency in Excel, Word, and Salesforce
Excellent written and verbal communication skills
Minimum of 4 years of prior account management experience

Nice To Haves

Healthcare industry experience preferred, but not required

Responsibilities

Handle customer inquiries and questions as a top priority, ensuring timely and accurate responses
Manage multiple accounts and client relationships simultaneously with strong attention to detail
Overcome and resolve technical, service, and customer objections effectively
Develop a strong understanding of the Careviso suite of services and how they integrate into customer workflows
Schedule recurring conference calls and proactively problem-solve for customers within established response timelines
Collaborate cross-functionally with internal teams to ensure customer prioritization and satisfaction
Monitor SeeQer volume and assist in identifying opportunities for growth within existing accounts
Execute all responsibilities with professionalism, urgency, and a strong customer-first mindset