Hub Manager

Landing • Jacksonville, FL

2d • Hybrid

About The Position

This is a regional leadership role. You will oversee General Hospitality Managers across multiple markets — setting the standard for member experience, property quality, housekeeping performance, and operational execution. You'll report directly to the Regional Field Director and serve as the connective layer between market-level operations and company leadership.

This role is for someone who develops people while holding them accountable, makes decisions with incomplete information with the best customer experience in mind, and builds systems while using them.

Requirements

• Background in multi-unit hotel operations, short-term rental portfolio management, or regional hospitality leadership
• Experience leading managers, not just individual contributors
• Strong operational instincts
• Ability to triage under pressure
• Comfort with ambiguity
• A track record of achieving results through independent, proactive work

Responsibilities

• Oversee a team of General Managers responsible for day-to-day market operations across Landing's platform and OTA partners like Airbnb and Booking.com
• Manage member experience quality and escalation resolution across your hub
• Oversee housekeeping and property partner relationships at the regional level
• Drive Hub KPIs: NPS, CSAT, cleaning quality, growth, and market expenses
• Support new property installation, onboarding, and launch across your markets
• Provide weekly performance reporting to the Regional Field Leader and executive team
• Facilitate career development and growth pathways for your General Managers

Benefits

• Opportunities for upward mobility
• Competitive compensation base salary (based on experience) + performance bonus
• Vehicle and cell phone stipend
• Stock Options
• Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options
• 401(k) plan + access to ImmediatePay
• Generous paid time off policy
• $750 USD annually in Landing Stays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed