Fit4Less Hub Help Coordinator - remote Ontario
About The Position
The role of the HubHelp Coordinator is to support Fit4Less members and its Operations teams. As a product and service expert, you will provide solutions to inquiries, concerns, complaints and issues by email and online chat. You will troubleshoot and resolve requests in an efficient and friendly manner and will escalate appropriately when necessary. As a member of the HubHelp team, you will strive to provide the highest level of service possible. Your goal is to provide a complete, cohesive experience that aligns with the organization’s values. Act as a subject matter expert to support both members and internal teams with Fit4Less products and services. Resolve issues to the satisfaction of members and Associates. Work well under pressure and maintain composure while handling difficult situations. Effectively communicate in a friendly and professional manner. Process member account changes with a high level of accuracy and care. Attend and actively participate in team meetings. Escalate and flag issues as required to be reviewed by your direct report.
Requirements
- Previous success in a customer service, collections or accounts receivable role
- Knowledge of Fit4Less or GoodLife administration, policies and systems
- Fitness Industry experience
- Problem-solving
- Attentive to detail and accuracy
- Clear and effective communicator
- Resourceful
- Strong time management
- Willingness to learn
- Adaptability
- Customer service focused
- Ability to use discretion
- Ability to build and maintain professional working relationships across the organization
- Previous experience with ticketing systems
Responsibilities
- Act as a subject matter expert to support both members and internal teams with Fit4Less products and services
- Resolve issues to the satisfaction of members and Associates
- Work well under pressure and maintain composure while handling difficult situations
- Effectively communicate in a friendly and professional manner
- Process member account changes with a high level of accuracy and care
- Attend and actively participate in team meetings
- Escalate and flag issues as required to be reviewed by your direct report
Benefits
- Opportunities for advancement
- Free Fitness membership
- Fun and energetic atmosphere to come to every day!
- competitive pay
- a flexible work schedule
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
