Hub Coordinator - Midlands

Marie Curie

2d•Hybrid

About The Position

Marie Curie is the UK’s leading end-of-life charity, providing community nursing and hospice care, as well as information and support on all aspects of dying, death, and bereavement. This role is an exciting opportunity for a compassionate, organised, and customer-focused individual to join the Midlands team. The Hub Coordinator will ensure nurses and healthcare assistants can provide timely, coordinated care and emotional support to people in their own homes. As a key member of the coordination hub, you will act as a first point of contact for Marie Curie services across the region, managing referrals, coordinating and booking care, responding to enquiries with sensitivity and professionalism, and maintaining accurate information across operational and clinical systems.

Requirements

Experience in a customer service or call handling role, with the ability to respond to enquiries in a calm, professional and helpful way.
Confident using Microsoft Office and working across multiple systems, with strong attention to detail when recording and updating information.
Excellent organisational skills, with the ability to prioritise tasks, manage competing demands and work effectively in a busy environment.
A compassionate and empathetic approach, with the confidence to support people who may be experiencing difficult or emotional situations.
A resilient team player who can work collaboratively with colleagues while also using initiative when working independently.
An enhanced DBS criminal record check.

Nice To Haves

An understanding of healthcare, community services or care coordination would be helpful, but is not essential.

Responsibilities

Coordinate and support the referral process from GPs, hospitals, district nurses, companions and other healthcare professionals.
Respond to incoming referrals and enquiries by phone and email, ensuring people receive a helpful, professional and compassionate service.
Manage shared mailboxes and accurately record information across key operational and clinical systems.
Book and coordinate visits for patients and families, helping to ensure care is arranged in a timely and organised way.
Work closely with senior nurses, healthcare assistants and wider colleagues to support safe and effective care delivery across the Midlands.
Handle a variety of calls with sensitivity, remaining calm and focused in busy or emotionally challenging situations.
Provide virtual out of hours support to services across England.

Benefits

Annual leave allowance - 27 days plus 8 public holidays
Competitive Policy for parental/sick Leave
Marie Curie Contributary Pension Scheme
Continuous Professional development (Marie Curie supports and encourages personal and professional development)
Industry leading training programmes
Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%)
Season ticket loan, cycle-to-work scheme, and other employee benefits.
Life assurance and access to Marie Curie’s Benefit-Hub Discount Scheme.
Help with eyecare cost (T & C’s apply)
15% discount in Marie Curie shops
Entitled to Marie Curie Blue Light Card
Life assurance