HTM Lead Healthcare Engineering Tech

Mayo Clinic•Rochester, MN

1d•Hybrid

About The Position

An HTM Technician maintains medical, clinical equipment and systems through effective implementation of the Mayo Clinic Medical Equipment Management Plan. Technician must demonstrate technical and mechanical skills and tasks associated with the planning, installation, maintenance, calibration, and repair of biomedical, laboratory, research, and interconnected patient care systems. Technicians in this position must be highly customer focused with outstanding communication and interpersonal skills. They must have the ability to prioritize service calls appropriately, and to adhere to Mayo policy and procedure. Service calls are communicated to the technician through HTM Leadership, HTM Support Specialists, or CMMS dashboard. Emergent calls directly from the customer may require a rapid response time. On-call and overtime may be required, as well as travel to other Mayo Clinic sites. The technician must be committed to continuously improving their knowledge to develop a mastery of increasingly complex equipment and supporting Mayo’s mission. Additionally, a Lead Technician must also meet the following expectations: Excellent technical capabilities, May represent work team in communications and projects, Assign work tasks to team members, Serves as a liaison between team and management, Technical resource and mentor for team, Assist management with implementing HTM initiatives.

Requirements

Technical and mechanical skills for planning, installation, maintenance, calibration, and repair of biomedical, laboratory, research, and interconnected patient care systems.
Outstanding communication and interpersonal skills.
Ability to prioritize service calls appropriately.
Adherence to Mayo policy and procedure.
Commitment to continuously improving knowledge.
Excellent technical capabilities.

Responsibilities

Maintain medical, clinical equipment and systems through effective implementation of the Mayo Clinic Medical Equipment Management Plan.
Demonstrate technical and mechanical skills and tasks associated with the planning, installation, maintenance, calibration, and repair of biomedical, laboratory, research, and interconnected patient care systems.
Be highly customer focused with outstanding communication and interpersonal skills.
Prioritize service calls appropriately, and adhere to Mayo policy and procedure.
Respond rapidly to emergent calls directly from the customer.
Be committed to continuously improving knowledge to develop a mastery of increasingly complex equipment and supporting Mayo’s mission.
Represent work team in communications and projects.
Assign work tasks to team members.
Serve as a liaison between team and management.
Act as a technical resource and mentor for the team.
Assist management with implementing HTM initiatives.