HTK Operations Manager - Suitability
Penn Mutual•Philadelphia, PA
•$115,000 - $130,000
About The Position
Reporting directly to the VP of Operations for HTK, the HTK Operations Manager of Suitability is responsible for leading a team of registered principals who review, evaluate, and approve brokerage, advisory, mutual fund account, variable product applications and related account-opening activities. This role ensures that new accounts are established in accordance with firm policies, regulatory requirements, supervisory procedures, and applicable suitability standards.
Requirements
- 5-7 years of supervisory experience in broker-dealer or compliance function.
- FINRA Series 24 registration required.
- Strong knowledge of suitability, supervisory practices, and FINRA/SEC requirements.
- Ability to interpret regulations and firm policies for account-review decisions.
- Strong written and verbal communication skills.
Nice To Haves
- Experience in broker-dealer, RIA, bank-affiliated brokerage, or regulated financial services.
- Experience with account-opening and suitability systems.
- Experience supporting regulatory exams or audits.
Responsibilities
- Manage and develop registered principals who review and approve brokerage and advisory account applications.
- Oversee new account application reviews for completeness, accuracy, appropriateness, and compliance.
- Provide oversight of account-opening decisions, including escalated, complex, or higher-risk applications.
- Ensure consistent application of suitability, supervisory, KYC/AML, and account-eligibility requirements.
- Maintain review standards, procedures, escalation protocols, and approval criteria.
- Partner with Operations, Compliance, Legal, and Risk to resolve account-opening issues.
- Promote AI adoption and continuous improvement within the team.
- Monitor application volumes, turnaround times, quality metrics, exceptions, and KPIs.
- Conduct QA reviews to identify trends, deficiencies, training needs, and control weaknesses.
- Serve as escalation point for complex customer, account, product, ownership, restriction, or suitability matters.
- Maintain supervisory controls and documentation for account approvals.
- Lead training for registered principals and account-opening personnel.
- Support regulatory exams, internal audits, compliance testing, and management reporting.
- Stay current on relevant securities regulations, FINRA rules, firm policies, and industry practices.
Benefits
- competitive products and services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
