Government and Public Sector - HSPD and Enrollment Specialist

EY•McLean, VA

9d•$61,200 - $113,500•Onsite

About The Position

The Ernst & Young (EY) Government & Public Sector (GPS) Digital practice is helping organizations solve complex problems through purpose-led transformation. To achieve this mission, a diverse and talented team from around the globe are creating innovative digital experiences that help our clients succeed and thrive.

Requirements

Bachelor’s degree
1+ year of security experience
Must have an active TS SCI clearance
Understanding of enrollment and issuance models
Knowledge of Identity Management and understanding of Credential Issuance and Revocation
Access Management and Revocation
Knowledge of HSPD 12, FIPS 201-2, and NIST SP-800-79-2, Instructions for Physical Security, Operations Security, and Information Security
Required knowledge of Microsoft Office Suites that includes proficient abilities in Word, Outlook, Excel, Access, and Power Point
Must have good communication skills, exemplify exceptional customer service skills, and the ability to work with other personnel
Experience using government information systems for screening and vetting, scheduling appointments, recording biometrical data, and identify and verify the eligibility for a credential or access
Experience handling customer service inquiries and ensuring organized scheduling of appointments and services within a customer facing office
Experience enrolling personnel in the client database systems and issues PIV credentials
Experience using a workstation to generate access reports based on data points, for example door readers, time periods, or access classes
Experience on fingerprinting enrollment services to client employees and contractors using the Enrollment and Issuance Workstation
Must be willing to work on-site

Nice To Haves

Previous exposure to technology consulting
Keen interest in collaborating with the U.S. government and Public sector
Strong communication skills
Business and technology acumen
Passion for delivering value to our clients

Responsibilities

Provide support and assistance within a credential issuance facility.
Manage consumables inventory, equipment inventory, and protects these items within the guidelines of HSPD-12 policy directives.
Support the lifecycle of credentials from sponsorship through revocation.
Assist end users with first tier troubleshooting and maintains records of all interactions with the use of a ticket tracking program.
Escalate any issues that cannot be remedied to second-tier support personnel and ensures all remedies are captured for future reference.
Provide services to support issuance such as document storage, fingerprint capture, and verification of biographic and biometric data.
Manage the HSPD-12 lost/stolen/compromised PIV card process to include providing instructions to users, tracking and monitoring submitted Reports of Surveys (ROS).
Maintain knowledge of Logical Access Control Systems and PACS registration, use, issues, and remedies to assist end users.
Maintain Service Line Agreements for interaction with users and ticket closure timeliness.
Enroll and remove PIV credentials in CISA’s Physical Access Control System (PACS) workstation and assigns or removes pre-programed access classes to PIV records.
Use a workstation to generate access reports based on datapoints for example door readers, time periods, or access classes.
Assign credentials to CISA personnel records, enroll credentials using a web-based portal and assign pre-programed access classes to the credential record using a web-based portal.
Troubleshoot low level PIV credential failures as they occur.
Perform, prepare, and process security support actions relating to HSPD-12 program management, project management support and technical support.
Create/brief statistical reports regarding services rendered for leadership knowledge and use.
Perform other duties as assigned.