HSPC Afterhours Triage Nurse

UnitedHealth Group•Kingsport, TN

3d•$35 - $52•Remote

About The Position

The Hospice Afterhours Triage Nurse coordinates after-hours hospice care needs to ensure continuity of care when care centers are closed. The nurse responds to telephone requests for assistance, performs skilled clinical assessments, provides education and guidance, and facilitates appropriate follow-up using established plans of care and professional nursing judgment. The role involves telephonic assessment and support for patients and caregivers, coordination with on-call field staff and external providers, and timely documentation of care activities. The position supports hospice patients and caregivers during high-stress situations and provides care consistent with agency resources, recognized standards of practice, organizational policies, and regulatory requirements.

Requirements

Current, unencumbered Registered Nurse (RN) license in the state(s) of practice, including eligibility for Nurse Licensure Compact (NLC) privileges where applicable.
Ability and willingness to obtain additional RN licenses in other states as required; license costs are reimbursed by the employer.
At least 1 year of experience as a Registered Nurse.
Demonstrated knowledge of the physical, psychosocial, and spiritual needs of terminally ill patients and their caregivers.
Comfort and proficiency with technology, including electronic health records, email, internet navigation, and Microsoft Office applications.
Demonstrated ability to conduct effective clinical assessments and make sound nursing judgments via telephone.
Solid critical-thinking, multitasking, and communication skills, including the ability to convey empathy and professionalism in high-stress situations.
Reliable high-speed internet access for remote work.
Ability and willingness to travel as required; the posting states up to “25%25–75%25.”
Valid driver’s license, reliable transportation, and required automobile insurance.

Nice To Haves

At least 1 year of hospice nursing experience.
At least 1 year of telephone or remote triage experience.
Spanish-speaking proficiency.

Responsibilities

Respond promptly to after-hours hospice calls, assess caller needs, and use professional nursing judgment to determine appropriate support and next steps.
Conduct skilled telephonic assessments of patient, caregiver, environmental, emotional, and psychosocial factors using the plan of care and electronic health record.
Provide patient and caregiver education, hospice guidance, and symptom management support consistent with agency resources and recognized standards of practice.
Coordinate with on-call field staff, pharmacies, DME vendors, and other agencies to facilitate visits, follow-up, equipment needs, and continuity of care.
Document assessments, interventions, communications, and care coordination activities accurately and in real time while complying with organizational policies and regulatory requirements.
Perform all other related duties as assigned.