HSPC Afterhours Triage Nurse

UnitedHealth Group•Williamsburg, VA

3d•$35 - $52•Remote

About The Position

The Hospice Afterhours Triage Nurse coordinates after-hours hospice care needs to ensure continuity of care when care centers are closed. The nurse responds to telephone requests for assistance, conducts skilled clinical assessments, provides education and guidance, and facilitates appropriate follow-up using established plans of care and professional nursing judgment. The role also coordinates with field staff, pharmacies, durable medical equipment vendors, and other agencies, and documents care activities in the electronic health record.

Requirements

Current, unencumbered Registered Nurse (RN) license in the state(s) of practice, including eligibility for Nurse Licensure Compact (NLC) privileges where applicable.
At least 1 year of experience as a Registered Nurse.
Comfort and proficiency with technology, including electronic health records, email, internet navigation, and Microsoft Office applications.
Demonstrated knowledge of the physical, psychosocial, and spiritual needs of terminally ill patients and their caregivers.
Demonstrated ability to conduct effective clinical assessments and make sound nursing judgments via telephone.
Solid critical-thinking, multitasking, and communication skills, including the ability to convey empathy and professionalism in high-stress situations.
Ability and willingness to obtain additional RN licenses in other states; the employer reimburses the cost.
Reliable high-speed internet access for remote work.
Ability and willingness to travel; the posting states up to 25%25-75%25, and requires a valid driver's license, reliable transportation, and automobile insurance.

Nice To Haves

At least 1 year of hospice nursing experience.
At least 1 year of telephone or remote triage experience.
Spanish-speaking proficiency.

Responsibilities

Respond promptly to after-hours hospice calls, assess caller needs, and determine appropriate support and next steps using professional nursing judgment.
Conduct skilled telephonic assessments of patient, caregiver, environmental, emotional, and psychosocial factors using the plan of care and electronic health record.
Provide patient and caregiver education, hospice guidance, and symptom management support consistent with agency resources and recognized standards of practice.
Coordinate with on-call field staff, pharmacies, DME vendors, and other agencies to facilitate visits, follow-up, equipment needs, and continuity of care.
Document assessments, interventions, communications, and care coordination activities accurately and in real time while complying with organizational policies and regulatory requirements.
Perform all other related duties as assigned.