HSKP HOUSEPERSON
About The Position
The HSKP HOUSEPERSON assists hotel guests with baggage and transportation needs, including transporting guests to and from the airport or other requested locations. The role also helps maintain the hotel’s entrance and drive-up areas and keeps the van clean, organized, and comfortable for passengers. It includes houseperson and security duties such as storing tagged baggage and occasionally transporting luggage or goods without passengers. The position responds to guest requests and complaints, provides local directions and information about hotel services and nearby events, and maintains a professional appearance while following company policies and procedures.
Responsibilities
- Assist incoming and outgoing guests with loading baggage into the van at the hotel, airport, or other destination.
- Transport guests to and from the airport or other guest-requested locations.
- Drive and park safely according to hotel driving policies.
- Keep required licenses and driving-record documents in the vehicle.
- Ensure passengers take proper safety precautions and remain seated while the vehicle is moving.
- Report accidents or vehicle damage immediately to a supervisor.
- Explain and promote hotel services, facilities, and outlets; stay informed about upcoming hotel and local events, including times, dates, and costs.
- Become familiar with the surrounding area and local streets.
- Keep the van interior clean, organized, and fresh-smelling for passengers.
- Keep hotel entrance and drive-up areas presentable and free from trash, food, and similar debris.
- Provide guests with local directions courteously and accurately.
- Secure and tag baggage for storage at a guest’s request.
- Occasionally transport luggage, items, or other goods to or from the airport, hotel, or another location without passengers when needed for guest services.
- Respond promptly and courteously to guest requests or complaints, take appropriate action, and follow up to ensure guest satisfaction.
- Report necessary complaints and issues to appropriate management.
- Maintain a professional image through appearance and dress.
- Follow company policies and procedures.
- Perform other duties as assigned by a supervisor or management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
