HRSS Representative

The Cheesecake Factory • Agoura Hills, CA

6d • Onsite

About The Position

As the HR Systems Services (HRSS) Representative, you’ll support the daily operations and ongoing evolution of our HR systems and processes. This role is a critical part of our HRSS team, working closely with departments across Human Resources, IT, and Finance/Payroll to deliver timely and accurate support. Reporting to the Manager, HR Systems Services Representatives, you'll be one of three team members supporting a Corporate HR department of 100+ and a total workforce of over 48,000 employees. This position is based at our Corporate Support Center in Calabasas Hills, CA and focuses on Tier 1 system support, process maintenance, and data integrity. You’ll thrive in this position if you are a: Problem-solver: passionate when tackling support requests and finding solutions. Detail-oriented professional: thrive in data-heavy environments. Team player: communicate effectively across all levels of the organization. Customer-focused person: providing excellent service to internal partners.

Requirements

• 1+ years of experience working with HR systems
• Experience supporting users of a Human Capital Management System (UKG Pro) Applicant Tracking System (iCIMS), Talent Management System (SuccessFactors) and Learning Management System (Schoox)
• Proficiency in Microsoft Excel and Word
• Excellent written and verbal communication skills
• Ability to manage multiple tasks with a high degree of accuracy and attention to detail
• Professionalism and maturity when interacting with internal and external stakeholders
• Ability to work independently and prioritize effectively under time constraints
• Demonstrated commitment to confidentiality and data privacy

Nice To Haves

• Bachelor’s degree in a related field
• 2+ years of directly-related human resources experience

Responsibilities

• Provide Tier 1 HR systems support, including managing support inboxes and troubleshooting user issues.
• Perform data updates, corrections, and system tasks in platforms such as UKG Pro, iCIMS, SuccessFactors and Schoox.
• Ensure data accuracy and integrity by utilizing audits and standard reports
• Assist with system testing and documentation.
• Contribute to process improvements by using technology to reduce manual work.

Benefits

• Vacation and sick time
• Medical, Dental & Vision
• 401K with company match
• Tuition reimbursement
• 25%-35% discount when dining as a guest
• Annual stipend for dining in our restaurants

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level