HRS Operational Excellence Manager, Americas

Eaton Corporation•Beachwood, OH

2d•$113,000 - $165,000•Onsite

About The Position

Eaton’s Corporate Sector division is seeking an HRS Operational Excellence Manager, Americas, based at its North America headquarters in Beachwood, Ohio. Relocation will be considered for candidates who are not located within 50 miles of Beachwood. The role leads the transformation and continuous improvement of HR Services across the Americas, including the United States, Canada, Mexico, Central and South America, and the Caribbean. The manager shapes and executes the regional operational excellence strategy, translating global HRS standards into scalable solutions that improve quality, productivity, service, cost, compliance, and employee experience. The role spans continuous improvement, process governance, operational performance management, digital enablement, and capability building, in partnership with HR Services leaders and regional and global teams. The manager leads, coaches, and develops the Americas HRS OPEX team and drives consistent, efficient, innovative, and sustainable HR service delivery. The expected annual salary range is $113,000–$165,000. Salary is a general guideline and may depend on candidate skills, experience, qualifications, market, and business considerations.

Requirements

Bachelor’s degree from an accredited institution.
At least 5 years of progressive experience in operational excellence, continuous improvement, shared services, service delivery, process transformation, HR operations, or technology implementation.
Legally authorized to work in the United States without sponsorship.
Experience leading complex, cross-functional improvement or transformation initiatives.
Experience leading and developing professionals in a matrixed environment.
Ability to influence regional and global stakeholders without relying solely on direct authority.
Strong people leadership, coaching, facilitation, and stakeholder management skills.
Ability to challenge established practices constructively and translate disagreement into decisions.
Sound judgment in balancing global standards with regional business, legal, regulatory, and operational requirements.
Strong written and verbal communication skills; English proficiency required.
Ability to manage competing priorities and maintain accountability for delivery and measurable results.
Strong working knowledge of Lean, Six Sigma, structured problem solving, root cause analysis, and process design.
Ability to translate operational data into decisions and executable action plans.
Experience defining and managing service, quality, productivity, cost, and customer experience measures.
Knowledge of project, portfolio, and change management disciplines.
Ability to develop and govern standard operating procedures, controls, process documentation, and training materials.

Nice To Haves

Bachelor’s degree in business, human resources, engineering, operations, technology, or a related discipline.
Lean or Six Sigma certification.
Experience operating across multiple countries, languages, or regulatory environments.
HR Shared Services or other global business services experience.

Responsibilities

Lead operational excellence across HR Services in the Americas, partnering with regional and global teams to improve processes, performance, technology, and employee experience.
Shape and execute the regional operational excellence strategy, translating global HRS standards into scalable regional solutions.
Lead continuous improvement initiatives and standardize and streamline HR processes.
Use operational performance insights and customer feedback to identify gaps and prioritize opportunities to improve service quality, efficiency, productivity, cost, and compliance.
Drive process governance, operational performance management, and sustainable implementation of improvements.
Advance digital transformation and adoption of HR technologies.
Build operational excellence capabilities across HRS teams.
Lead, coach, and develop the Americas HRS OPEX team.
Develop and govern standard operating procedures, controls, process documentation, and training materials.
Manage competing priorities and maintain accountability for delivery and measurable results.