HRIS Technical Specialist

ADP•Toronto, ON

10d•Remote

About The Position

As an HRIS Technical Specialist (HTS), you will support clients using ADP’s HRIS solutions and help them get the most value from their Human Resources systems. You will work closely with clients and internal ADP partners to troubleshoot issues, provide guidance, and deliver solutions that enable clients to focus on growing their business. This role operates within ADP’s Human Resources Outsourcing (HRO) / Workforce Now (WFN) environment and requires a strong balance of technical aptitude, HR knowledge, and exceptional client service. You thrive in a fast paced, client focused environment, enjoy problem solving, and value clear, professional communication—whether on the phone, by email, or through diagnostic tools. Most importantly, client satisfaction matters to you.

Requirements

1–3 years of experience in a Human Resources capacity.
Experience supporting or working with HRIS systems; ADP Workforce Now (WFN) knowledge is a strong asset.
Advanced proficiency with Internet applications and Microsoft Office (Word and Excel).
Strong customer service orientation with excellent verbal and written communication skills.
Ability to multitask, analyze issues, and resolve problems effectively in a fast paced environment.
Strong attention to detail, organization, and follow through.
Ability to work independently while contributing as a collaborative team player.

Nice To Haves

Bilingualism (French and English) is an asset.
Bachelor’s degree or equivalent experience in Human Resources.
HR professional designation (CRHA / CHRP) considered an asset.
Experience supporting clients in a remote or shared services environment.

Responsibilities

Provide application support to client users, including instruction, navigation, issue diagnosis, maintenance, and solution evaluation.
Support ADP HRIS Workforce Now technology, addressing inquiries ranging from routine questions to complex system issues.
Monitor open client cases through to resolution, provide timely follow ups, and clearly communicate resolution commitments.
Partner with internal technical support teams, production departments, and other ADP service hubs to resolve client issues efficiently.
Respond promptly and professionally to client calls and emails, using phone, email, and remote diagnostic tools as needed.
Manage critical and escalated situations using sound judgment, escalating to senior support or management when appropriate.
Maintain complete, accurate, and professionally written case records in CRM systems (e.g., Siebel).
Stay current on product enhancements, new releases, and statutory or legislative changes impacting HRIS solutions.
Recommend product enhancements, identify client training opportunities, and provide feedback to improve tools, processes, and service delivery.