HRIS System Analyst I

BlueCross BlueShield of South Carolina•Columbia, SC

3d•Onsite

About The Position

Position Purpose As an HRIS Analyst, you will deliver customer service support for HR inquiries related to the HCM system, provide second-tier support for escalated issues, and manage system enhancements. You will also collaborate with internal stakeholders to analyze requirements and recommend and configure solutions. Location: This is a full time and fully onsite (40 hours a week Monday-Friday) position, working in a typical office environment, located in Columbia, South Carolina.

Requirements

Bachelor's. Degree Equivalency: Associates degree plus an extra 2 years job related work experience for a total of 5 years of required work experience (see "required work experience") OR 7 total years required work experience.
3 years system support experience and customer service experience.
Strong customer focus, problem solving skills, and adaptable to change.
Technical aptitude and ability to work independently.
Demonstrated ability to manage multiple projects timely and effectively.
Strong organizational, communication, and analytical skills.
Proven experience with technical requirements analysis, data and/or business process modeling/mapping, and knowledge of project methodologies.
Strong attention to detail.
Strong familiarity with LMS, ATS and HCM systems.
Advanced knowledge of Microsoft Office.
Knowledge in system configurations.

Nice To Haves

Prior hands-on experience configuring Workday Modules and/or Cornerstone systems or similar HCM/LMS systems.
Business Analysis or similar experience such as requirements gathering.

Responsibilities

Provide second-tier support for HR Systems (Workday, Learning Management System, SharePoint, etc.)
Accurately process system tasks and requests from various areas and in accordance with SLAs to meet department and audit requirements.
Ensure business processes run smoothly, identify potential obstacles and troubleshoot issues within HR systems.
Perform job and system administration functions related to hires and onboarding.
Serve as the primary HR Systems analyst for assigned area(s).
Identify and analyze business needs, conduct regular meetings to gather and define scope and objectives, track feature releases, and provide guidance to functional areas.
Manage and track all weekly system service updates.
Support system functional deliverables using project management techniques, including developing project plans, monitoring milestones, and coordinating projects to successful completion.
Assist in the testing execution phase of projects, including collection of project artifacts.
Escalate system issues to senior level team members.
Collaborate with other team members to solve complex problems and ensure department documentation is consistently reviewed and updated.
Engage in continuous education using appropriate content in library and apply knowledge to business processes where needed.
Responsible for identifying and analyzing repeated system issues, and making recommendations for updates, such as system enhancements, reeducation, training or process improvements.