HRIS Operations Specialist

Gartner•Irving, TX

18h•Hybrid

About The Position

The HR Systems Operations Specialist provides specialized support in functional areas of expertise, including Workday, to process and troubleshoot end-user inquiries. This role sits within the HR Systems organization and requires a candidate with strong employee orientation, understanding of Human Resources business processes and expert technical knowledge of HR Technology platforms. A successful candidate must provide line of sight into HRIS Operations teamwork, manage recurring and ad hoc operational inquiries, and deliver on various technical and functional projects.

Requirements

Bachelor’s Degree in Computer Science, Information Systems or related field preferred.
Minimum 2 years of experience in HR systems operations, preferably Workday HCM, including experience with business processes, data structure, domain and BP security, reporting & calculated fields, and data auditing.
Knowledge of HR business processes.
Strong Microsoft Excel skills.
Strong service orientation with a high sense of ownership and accountability.
Proven ability to work independently and as part of a distributed team, taking direction from multiple team members.
Strong analytical, troubleshooting and problem-solving abilities.
Strong work ethic and motivated to achieve goals and exceed expectations.
Exceptional time management skills and an ability to handle multiple assignments and meet deadlines.
A ‘systems’ thinker with a process orientation and significant attention to detail.
Superior interpersonal, written and oral communication skills.
High level of executive presence.
Ability to work successfully with a global team.

Nice To Haves

Hands on experience using ServiceNow and Jira (Preferred).
Change management experience preferred.

Responsibilities

Serve as first point of contact for associate, manager and HR end-user questions related to Workday business processes covering Recruiting, Onboarding, HCM, Compensation, Performance, Time & Absence, and Benefits modules, as well as security in Workday and integrated systems
Individually respond to high volume of standard inquiries with limited escalation such as security/access, system navigation, transaction status, policy, program, and process questions
Ensure inquiries are addressed timely, to high level of satisfaction within stated SLAs
Run regular audits to ensure data quality and adherence to policies
Enhance, mature, and maintain procedural documents, building on existing core operational process guides
Provide ongoing testing support and peer review of enhancements and configuration Jiras for aligned Product Delivery team, supporting the Product Development, Project Management and HR Technology counterparts
Support completion and success of complex, specialized processes/transactions such as: Annual Compensation Planning activities, Annual Performance Management activities, Biannual Workday Release testing
Troubleshoot and test issues with design, build, and new functionality including: Business Process changes – Condition rules, custom notifications, help text, etc., Security groups and assignments, Custom Reports and report schedules
Monitor delegation and completion of Workday processes

Benefits

Competitive compensation.
Limitless growth and learning opportunities.
Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!
A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
A chance to make an impact – your work will contribute directly to our strategy.
20+ PTO days plus holidays and floating holidays in your first year.
Extensive medical, dental insurance and vision plan.
401K with corporate match, immediate vesting.
Health-and-wellness-related allowance programs.
Parental leave.
Tuition reimbursement.
Employee Stock Purchase Plan.
Employee Assistance Program.
Gartner Gives Charity Match.