HRIS Administrator - Workday

Cloudera•Cincinnati, NC

2d•Hybrid

About The Position

As the HRIS Administrator, you will be a key part of the HRIS team, providing highly skilled production support and growth for Cloudera’s Workday system. You will serve as one of our primary customer-facing experts in Workday, while working in a collaborative and supportive team environment. If you are a Workday Administrator with a deep overall curiosity that extends across modules, we are looking for you!

Requirements

Bachelor’s degree or equivalent professional experience.
1–2 years of hands-on experience specifically as a Workday Administrator or in a similar HRIS support role.
Foundational knowledge of Workday Business Processes and basic security concepts.
Experience working within a ticketing system (e.g., ServiceNow, Zendesk, or Jira) and meeting defined SLAs.
Strong troubleshooting skills with a "customer-service first" mindset when helping non-technical users.
Proficiency in Excel/Google Sheets (vlookups, pivot tables) for data validation and auditing.
Excellent verbal and written communication skills with the ability to explain technical steps to a non-technical audience.
High attention to detail and the ability to handle sensitive/confidential data with discretion.

Responsibilities

Serve as the primary point of contact for the HR service desk, providing L1 support and triage for all incoming Workday inquiries and issues.
Research and resolve end-user problems or system errors, escalating complex technical issues to L2 or L3 resources as necessary.
Assist in the maintenance of Workday business processes and configuration for core HCM and functional modules.
Provide direct training and assistance to end users (employees and managers) to ensure system adoption and data integrity.
Collaborate with HR functions (Benefits, Payroll, Talent Acquisition, etc.) to address routine data requests and basic process improvements.
Support the semi-annual Workday update process by assisting with the testing of new features and identifying potential impacts on current workflows.
Maintain and update test scripts and scenarios to ensure successful deployments during project cycles or system updates.
Assist with user security audits and basic role assignments to ensure appropriate system access across the organization.
Execute routine data uploads (EIBs) and maintain data quality through regular audits and cleanup activities.
Participate as a project team member on larger Workday initiatives, handling assigned administrative and configuration tasks.