HR Transformation Consulting Senior Analyst

Marsh McLennan•Philadelphia, WA

2d•Hybrid

About The Position

Mercer is seeking a Senior Analyst to join its Career Consulting team, supporting client engagements focused on HR transformation. The role helps organizations improve HR processes and service delivery, design operating models, and increase the effectiveness of people programs. It also involves exploring HR technology trends—including AI, automation, and digital platforms—to help clients modernize HR operations and improve the employee experience. The Senior Analyst works with clients and senior team members to assess HR challenges, conduct research and data analysis, and develop practical recommendations. The role contributes to project presentations and reports, stakeholder interviews, workshops, and team problem-solving. The position is based in Philadelphia, Pennsylvania, or Washington, DC, with a hybrid arrangement requiring at least three days per week in a local office or onsite with clients.

Requirements

Bachelor’s degree, ideally focused on HR, business, technology, or a related field.
3 years of experience in consulting or HR roles.
Strong analytical mindset and curiosity about data and emerging technologies.
Excellent communication skills to engage diverse audiences and build strong client relationships.
Enthusiasm for learning and applying new digital tools and AI innovations in HR.
Ability to thrive in a fast-paced environment, manage multiple priorities, and maintain attention to detail.
Proficiency in Microsoft Office, especially Excel and PowerPoint.
Interest in HR transformation, organizational effectiveness, HR process design, or HR technology.

Nice To Haves

Familiarity with data visualization or analytics tools.
Experience or coursework related to HR optimization, digital transformation, or AI applications in business.
Skills in data analysis platforms, programming, or digital project management.
Passion for exploring how technology can solve real-world HR challenges.
Exposure to HR operating models, HR service delivery, talent processes, organizational design, or process improvement work.
Experience using AI-enabled tools to support research, analysis, or content development.

Responsibilities

Support client engagements focused on HR transformation, including HR process improvement, service delivery, operating model design, and people program effectiveness.
Explore HR technology trends, including AI, automation, and digital platforms, to help clients modernize HR operations.
Collaborate with clients and senior team members to assess HR challenges and develop recommendations that enhance employee experience and support business success.
Conduct research and analyze data to identify opportunities across talent management, workforce planning, HR service delivery, and broader HR transformation priorities.
Support the development of presentations, reports, and recommendations that translate analysis into actionable HR solutions.
Participate in team problem-solving sessions to shape practical and innovative solutions for client challenges.
Support stakeholder interviews, workshops, and other project activities to identify organizational and HR process improvement opportunities.