HR Training Specialist

Ocean Reef Club•Key Largo, FL

4d•Onsite

About The Position

The Training Specialist will assist internal and external customers in a friendly and professional manner. The primary goal of this position is to serve as a member of the Human Resources team and provide administrative support to the Vice President of Human Resources & Training and Human Resources Manager while leading and supporting employee training and staff development initiatives. This position is responsible for planning, coordinating, and facilitating New Associate Orientation, as well as designing, conducting, and delivering various training programs throughout the year to support employee development, engagement, compliance, and operational excellence. The Training Specialist serves as a trainer and presenter, ensuring associates receive effective onboarding, job-related education, professional development opportunities, and required compliance training. This position is also responsible for coordinating and maintaining all food and alcohol-related training requirements, tracking certifications and documentation, managing compliance records, and ensuring adherence to all applicable state regulations and licensing requirements.

Requirements

Some knowledge of stand-up training techniques, developing curriculum and adult learning principles.
Ability to work under pressure and speak in front of a group.
Must be able to multi-task and ability to work independently.
Ability to effectively deal with Associates and applicants, some of whom require a high level of patience, tact and diplomacy.
Ability to defuse anger.
Collect accurate information.
Excellent communication and interpersonal skills.
Type at least 45 wpm plus comprehensive knowledge of MS Office Suite.
High degree of confidentiality.
Flexible hours when requested.
Conduct/facilitate UORC Trainings as appropriate.
Provide support and coverage for HR Front Office as needed.
Any combination of education and experience equivalent to graduation from High School or any combination of education, training or experience that proves the required knowledge, skills and abilities.
Excellent command of the English language.
Must be able to comprehend the English language in order to effectively communicate with co-workers and fully understand job assignments.

Nice To Haves

College degree preferred.
Previous Training and Hospitality experience preferred.

Responsibilities

Update and maintain records to ensure compliance with state and local Responsible Vendor and Food Handler Regulations.
Follow up with Department Managers to ensure compliance.
Manage Catering requests for training classes and track generated Banquet Event Orders.
Coordinate registration for training classes, monitor attendance, manage cancellations, and maintain accurate participant records.
Coordinate training schedule and travel arrangements for outside presenters and facilitators.
Ensure each training is setup properly prior to start and provide support throughout training as needed.
Administer the Enterprise Commuter Vanpool Program by maintaining participant records, processing billing, managing signed agreements, and serving as the primary liaison with Enterprise for maintenance or service-related matters.
Gather training content and materials for The Reef Review Associate Newsletter, ensuring training updates, resources, and learning opportunities are communicated effectively to Associates.
Process, maintain, archive all Training/Conference and Tuition Reimbursement forms.
Assist with logistics of New Hire Orientation to include scheduling and hosting.
Schedule and coordinate internal meetings.
Research industry trends, learning and development best practices, and recommend improvements to training initiatives.
Answer incoming calls, relay messages, and provide administrative support to the HR team.
File & shred documents as needed.
Compile monthly training tracking, safety training tracking and any other needed reports.
Assist in the communicating between the STC Department & all other ORC Departments.
Create training flyers, training collages and maintain Associate Communication Boards on property.
Order all training materials and supplies with appropriate approval.
With other members of the HR team, contribute to Club and Associate communication efforts including, maintaining bulletin boards, attending line-ups and meetings, updating social media as appropriate and other communications responsibilities.