HR Technology Coordinator

Tennant Company•Eden Prairie, MN

4d•Onsite

About The Position

The HR Technology Coordinator serves as the primary point of intake for HR Technology-related inquiries and operational support across HR Centers of Excellence. This role manages the HR Technology shared inbox, triages and resolves Tier 1 requests, and ensures timely routing and follow-up across HR systems, processes, and programs. In addition, this role provides administrative and coordination support across HR functions including recruiting, talent development, benefits, and compensation. The HR Technology Coordinator plays a key role in delivering a consistent, high-quality employee experience while building foundational knowledge of HR systems, tools, and processes.

Requirements

Associate’s or Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field, or equivalent work experience.
Typically 2–5 years of HR, HR Operations, HRIS support, shared services, or related administrative experience.
Working knowledge of HR systems and tools, with the ability to quickly learn new platforms and technologies.
Strong attention to detail with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Demonstrated customer service mindset with strong written and verbal communication skills.
Ability to effectively triage and manage high-volume inquiries while maintaining accuracy and responsiveness.
Ability to handle sensitive and confidential information with discretion.
Proficiency in Microsoft Office tools, including Outlook, Excel, and Teams.

Nice To Haves

Customer-focused and service-oriented approach
Strong organizational and time management skills, with the ability to prioritize and manage high-volume requests
Analytical thinking and problem-solving ability
Process-oriented with a continuous improvement mindset
Ability to work independently and collaboratively in a team environment
Strong attention to detail and commitment to accuracy
Effective communication skills across a variety of stakeholders and HR functions
Comfort working across multiple systems and tools, with the ability to quickly learn new technologies

Responsibilities

Manage the HR Technology shared inbox and intake channels, serving as the first point of contact for HR system and HR-related inquiries
Triage incoming requests, resolve Tier 1 inquiries, and route issues to the appropriate teams or HR Centers of Excellence (COEs)
Monitor follow-up and ensure timely responses and resolution of employee and manager inquiries
Ensure continuity of support across HR Technology and HR functions by coordinating requests across global teams and time zones
Support basic HR system inquiries, including navigation, process guidance, and general troubleshooting
Assist with HR transactions and updates following established processes and approvals
Provide coordination and administrative support across HR functions, including recruiting, talent development, benefits, and compensation
Partner with HR teams to ensure consistent communication, documentation and employee experience across HR programs
Maintain and update knowledge articles, job aids, and process documentation to support HR Technology and HR operations
Identify recurring inquiries or trends and recommend improvements to processes, documentation, or intake workflows
Support continuous improvement initiatives to streamline HR Technology processes and enhance service delivery
Leverage automation and AI-enabled tools where appropriate to improve efficiency in intake management, documentation, and communication, ensuring accuracy and appropriate human review