HR Tech

The University of New Mexico•Albuquerque, NM

6d•Onsite

About The Position

The Department of Family and Community Medicine (FCM) aims to enhance the health and healthcare of New Mexico's people and communities through education, research, patient care, service, population health interventions, and health policy development. This HR Tech position will manage, coordinate, and administer the daily credentialing and privileging activities for physicians, associate clinical staff, and network practitioners. The role also serves as the Department's liaison with the Health Sciences Clinical Affairs Provider Credentialing Office, providing necessary data. The ideal candidate is dynamic, highly organized, eager to learn new systems, capable of working independently and collaboratively, and possesses a professional, positive attitude with effective communication skills. Excellent customer service is crucial for handling high volumes of email and telephone interactions. Maintaining confidentiality and exercising good judgment are essential. The position requires the ability to independently manage a heavy workload with competing priorities and deadlines, demonstrating strong organizational and time management skills. This includes tracking and following up on all credentialing and privileging packets, ensuring the quality and accuracy of data for medical staff and associate clinical staff. Proficiency in composing memos and emails, performing business math calculations, creating Word documents, and Excel worksheets for data organization, analysis, and presentation is necessary. The ability to create and maintain both electronic and paper credentialing and privileging file systems is also essential.

Requirements

High school diploma or GED.
At least 3 years of experience directly related to the duties and responsibilities specified.
Ability to maintain confidentiality and exercise good judgment.
Ability to independently handle a workload that may be heavy at times and with competing priorities and deadlines.
Highly organized with excellent time management skills.
Ability to compose memos and emails.
Ability to perform business math calculations.
Ability to routinely create word documents and excel worksheets to organize, analyze and present data.
Excellent customer service skills.

Nice To Haves

Previous credentialing experience is a plus but not required.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Reviews and screens initial medical staff credentialing applications for completeness, accuracy, and compliance with federal, state, local and University regulations, guidelines, policies, and standards.
Interprets federal, state, local, and government/insurance agency regulations and guidelines, as well as University Medical Staff Affairs policies for client faculty and staff.
Advises providers, management, and administrators on compliance issues as appropriate.
Interfaces with providers and students, client departments, internal agencies, and all related external health care agencies on day-to-day credentialing and privileging issues as they arise.
Maintains files to ensure that they are up to date, complete, and accurate; reviews all file documentation for compliance with quality standards, accreditation requirements, and all other relevant policies; prepares and provides information to internal agencies as appropriate.
Provides a range of administrative and/or office managerial support to the Sr. Med Practice Specialist and unit, as appropriate to the position.
Performs miscellaneous duties as assigned.

Responsibilities

Gather data, compile information, and prepare reports.
Maintain strong interpersonal and communication skills to effectively work with a diverse range of people.
Demonstrate strong organizational skills and the ability to meet deadlines and create timelines.
Make evaluative judgments.
Perform records maintenance.
Utilize personal computers and related software applications (e.g., Word, Excel, Smartsheet, ADOBE, and Tableau).
Interpret and analyze informational needs and provide technical advice and guidance in the area of specialty.
Manage databases.
Create, compose, and edit written materials.
Analyze and solve problems.
Manage, coordinate, and administer credentialing and privileging activities for physicians, associate clinical staff, and network practitioners.
Serve as the Department liaison with the Health Sciences Clinical Affairs Provider Credentialing Office.
Maintain the quality and accuracy of medical staff and associate clinical staff credentialing and privileging data.
Create and maintain credentialing and privileging file systems, both electronic and paper.