HR Support Center Coordinator

Maurices•Duluth, MN

11d•Hybrid

About The Position

The HR Support Center Coordinator serves as the first point of contact for HR-related questions and transactions, and is responsible for providing accurate, timely, and high-quality responses to HR inquiries regarding recruiting, onboarding, data maintenance, payroll, benefits, HR policy and procedure, and the overall maurices associate experience via case, email, and phone. The HR Support Center Coordinator helps deliver consistent associate experience by documenting case activity, resolving Tier 1 inquiries and escalating complex issues appropriately. Additionally, the HR Coordinator is responsible for HR department administrative support including data entry, auditing, mailings, reporting, special projects, and other duties as assigned.

Requirements

Two-year degree in human resources, business, or related field preferred
Previous experience in a HR support center or similar environment preferred
Previous experience in payroll, benefits, leave of absence, employee onboarding or compliance processes preferred.
Strong understanding of HR practices, processes, and systems (Workday preferred)
Critical, forward thinker with excellent communication skills, both verbally and in writing
Responsible, self-motivated, pro-active, efficient
Ability to switch gears quickly, and prioritize workload
Shows system aptitude and a desire for continuous learning
Ability to work in a fast paced team environment with creativity, problem solving skills, and poise
Maintains high level of confidentiality
Contributes to a culture of associate advocacy, continuous improvement, and exceptionally high standards

Responsibilities

Serve as the first point of contact for all HR related inquiries from associates, leader and HR partners through case, email and phone channels.
Partner HRIS, Talent Acquisition, Payroll, Benefits, Leave of Absence, Total Rewards, Field HR and other business partners to provide accurate and timely responses to questions related to HR policies, processes, systems, onboarding, data changes payroll, benefits and general associate experience topics.
Triage and escalate complex, sensitive or specialized questions to the appropriate HR partner or functional team.
Properly document actions taken to resolve cases, including all verbal and digital correspondence.
Support employee lifecycle administration, including recruiting, onboarding, data maintenance, status changes, employment verifications, background checks, unemployment claims, subpoenas and other HR transactions as assigned.
Assist with Workday and related HR system questions, process steps and troubleshooting within defined scope.
Support HR compliance processes within defined role scope.
Support new hire documentation, onboarding task completion, I-9 and e-Verify administration and required acknowledgements.
Support the HR Operations team, and the larger HR team, with special projects, seasonal work, process changes, audits, mailings, reporting and administrative needs as assigned.
Ensure all service delivery targets are met, including quality and performance metrics.
Use sound judgment to balance policy, process and confidentiality to deliver a great associate experience.
Provide compassionate, professional and solution-oriented support to associates and leaders.

Benefits

Choice of three medical plans, including a PPO plan or High-Deductible plans.
Health Savings Account, with employer contribution.
Dental, and Vision coverage
Flexible Spending Accounts (Healthcare and Dependent Care)
Accident, Critical Illness, and Hospital Indemnity coverage
Voluntary Life, Spouse, and Child Life Insurance
Long-Term Disability coverage
Basic Life Insurance
Short-Term Disability coverage
Wellbeing platform with Personify Health
Employee Assistance Program available for associates and their families.
401(k), which offers an immediately vested Safe Harbor matching contribution.
Tuition Assistance program
PTO benefits, including vacation (with accrual or flexible options based on role), annual sick time awards, holiday pay
Two weeks of New Parent Leave for birth, adoption, or foster placement.
Continuous opportunities for learning
Connection building through Associate Resource Groups
Free access to a state-of-the-art onsite Fitness Facility (for Duluth based associates)