HR Ssc

JD.com•Fontana, CA

About The Position

JD.com is seeking an HR SSC professional to join their team. This role involves analyzing HR business needs, optimizing processes such as social insurance, housing fund, onboarding, offboarding, and transfers. The position will drive the transition of HR services to a centralized shared services model, improving efficiency and standardization. Responsibilities include managing the Shared Service Center (SSC) delivery center, coordinating social insurance and housing fund services, managing billing, and providing policy consultations. The role also involves interfacing with social insurance service providers, enhancing delivery quality, and monitoring employee satisfaction. Additionally, the position will analyze HR data to support management decisions, drive the development of HR systems, and promote the digital transformation of HR services. Team management, external collaboration with institutions like embassies and immigration authorities, and ensuring smooth processing of visa applications and international assignments are also key aspects of this role. JD.com is committed to building a diverse and inclusive workplace and is an equal opportunity employer.

Requirements

Deeply analyze HR business needs
Streamline and optimize processes such as social insurance, housing fund, onboarding, offboarding, transfers, and other related procedures
Develop standardized operating procedures
Drive the transition of HR services from localized delivery to centralized shared services
Responsible for the operation of the Shared Service Center (SSC) delivery center
Coordinate the practical delivery of social insurance and housing fund services
Manage billing
Provide policy consultations
Interface with social insurance service providers
Enhance delivery quality and employee satisfaction through quality checks and service optimization
Continuously monitor and analyze HR data such as social insurance and housing fund information to support management decision-making
Coordinate the management and analysis of the five insurances and one fund data
Extract data value
Support the optimization of HR strategies and business innovation
Drive the development of HR systems
Assess business needs and formulate solutions
Monitor system development progress to ensure timely launch
Stay informed about industry trends
Continuously optimize system functions
Promote the digital transformation of HR services
Build and develop a professional HR service team
Enhance team capabilities
Establish and maintain relationships with external institutions such as embassies and immigration authorities
Collaborate with internal departments and third-party service providers
Ensure the smooth processing of visa applications, international assignments, and related matters

Responsibilities

Deeply analyze HR business needs, streamline and optimize processes such as social insurance, housing fund, onboarding, offboarding, transfers, and other related procedures.
Develop standardized operating procedures; drive the transition of HR services from localized delivery to centralized shared services, improving the efficiency and standardization of HR management.
Responsible for the operation of the Shared Service Center (SSC) delivery center, coordinate the practical delivery of social insurance and housing fund services, manage billing, and provide policy consultations.
Interface with social insurance service providers to ensure smooth business operations.
Enhance delivery quality and employee satisfaction through quality checks and service optimization.
Continuously monitor and analyze HR data such as social insurance and housing fund information to support management decision-making.
Coordinate the management and analysis of the five insurances and one fund data, extract data value, and support the optimization of HR strategies and business innovation.
Drive the development of HR systems, assess business needs, and formulate solutions.
Monitor system development progress to ensure timely launch.
Stay informed about industry trends, continuously optimize system functions, and promote the digital transformation of HR services.
Build and develop a professional HR service team, enhancing team capabilities.
Establish and maintain relationships with external institutions such as embassies and immigration authorities.
Collaborate with internal departments and third-party service providers to ensure the smooth processing of visa applications, international assignments, and related matters.