HR Specialist 1

Scope Services•Berlin, CT

3d•$0 - $25•Onsite

About The Position

This role is responsible for resolving employee and HR customer inquiries and service requests for various HR Center of Expertise areas, including Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations. The HR Specialist educates customers on company practices and policies, supports managers and employees in executing HR processes, and manages the HR case management process from opening tickets to closing cases. They provide accurate and timely responses, utilize HR knowledgebase and tools, and contribute to maintaining employee records and updating HR documentation. The position requires achieving service-level agreements and enhancing the department's reputation by taking ownership of resolving requests and identifying opportunities to add value.

Requirements

Knowledge of HR basics.
Adept at technology.
Superior customer service skills.
Excellent communication skills.
Strong attention to detail.
Organized.
Analytic ability.
Problem-solving skills.
Troubleshooting skills.
Follow-up skills.
Ability to successfully handle multiple tasks and changing priorities.
High School Diploma.
Minimum of three (3) years of HR experience.
Demonstrated skill in providing superior service to customers (HR colleagues, active employees, retirees, etc.).
Demonstrated skill in developing solutions, teamwork, and embracing technology.

Nice To Haves

Bachelor’s Degree
HR certification

Responsibilities

Resolving employee and HR customer telephone and/or electronic inquiries and service requests for HR COE areas (Benefits, Staffing, Compensation, HRIS, Leave Administration, Employee & Labor Relations).
Educating employees and HR customers on company practices/policies and tools.
Performing daily phone work using a call management system.
Supporting managers, employees, and HR staff in the execution and consistent application of core HR processes and activities.
Owning the HR case management process, including opening cases, managing customer expectations, handling escalations, and closing cases.
Developing solutions by collecting and analyzing information.
Providing accurate, consistent, and timely responses to HR process, system, and policy requests.
Referring complex cases requiring interpretation to the appropriate HR Specialist, COE, or HR Business Partner.
Utilizing HR knowledgebase and tools to support operational needs.
Assisting with updating the HR knowledgebase and related desktop procedures, and making recommendations for HR Portal content.
Maintaining customer contact until the inquiry is resolved, including informing the customer of status and resolution.
Achieving or exceeding service-level agreements.
Contributing to the maintenance of employee records and files, ensuring compliance with legal requirements.
Enhancing department and organization reputation by accepting ownership for resolving requests and exploring opportunities to add value.
Performing various tasks as assigned.