shared services manager senior, PRO Operations

Starbucks•Seattle, WA

2d•Hybrid

About The Position

Now Brewing – HR shared services manager senior! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As an HR shared services manager senior, you will be responsible for building new processes and programs to enable operations in HR workstreams, leading a vendor support team to operationalize work, and ensuring operational alignment with cross-functional stakeholder strategy. You will work to ensure programs and operations are scalable, efficient and cost effective, with a focus on continuous improvement, while leading with agility through ambiguity.

Requirements

Bachelor’s degree or significant relevant experience
7 years working across functional areas to design, develop and implement effective business solutions that align with company and business unit/department objectives.
5 years building, leading and mentoring teams
5 years of implementation and/or project management
5 years conducting requirements gathering and analysis
5 years assessing the impact of change and developing processes to ensure effective implementation and user acceptance of new processes, products, procedures, or methods
3 years vendor management experience
Expert in building and establishing relationships across all levels both within and external to the organization
Skilled in influencing and managing change
Ability to work in a fast-paced and changing environment
Ability to analyze and diagnose problems and to gain buy-in for complex cross-departmental solutions
Ability to think and act both strategically and tactically
Ability to coach and mentor team members
Strong decision-making skills

Responsibilities

Develop strategic and operational plans in alignment with cross-functional stakeholders, crafting goals in alignment with plans, and managing execution for sustainment to deliver and measure results
Lead contract and 3rd party vendors to implement support and sustainment of processes. Manage relationships, strategy, quality assurance, process refinement, system escalations, contract renewals, and system enhancements
Drive programmatic, process and system improvements to enhance operational efficiency of onboarding processes
Proactively adapt and manage program operations (including solving critical issues and gaps) with agility, focusing on business priorities and staying up to date on policies and regulations
Embed continuous improvement, including automation, into the team’s ways of working impacting efficiency, scalability and effectiveness of processes
Create and evolve metrics to measure operational performance with a focus on timeliness, quality and efficiency in alignment with department metrics and key performance indicators (KPIs)
Influence, advocate and develop plans to effectively lead the vendor support team, customers, and stakeholders through change
Proactively adapt, re-prioritize work and manage operational capacity, understand and assessing impacts and value of re-prioritization

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year
401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100%25 upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement