HR Shared Services Manager, Candidate Experience

GAF • Parsippany, NJ

2d • Onsite

About The Position

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most. Summary We are seeking a highly organized and empathetic HR Shared Services Manager to define, lead, and optimize the end-to-end candidate experience with a keen focus on self service. This role is critical in ensuring a world-class, "white-glove" experience for all candidates and key stakeholders, reinforcing our company culture and employer brand throughout the recruitment life cycle. This role requires in-depth technical expertise in talent acquisition processes and the ability to lead a specialized team.

Requirements

• Proven experience in recruiting coordination, talent acquisition, or human resources.
• Exceptional verbal and written communication skills with the ability to engage empathetically yet pragmatically with diverse candidates and stakeholders.
• In-depth technical knowledge and experience in the assigned area of expertise, with a thorough understanding of underlying principles and concepts.
• Strong organizational and scheduling capabilities to manage multiple, complex tasks simultaneously.
• Extensive experience with Applicant Tracking Systems and virtual meeting platforms.
• Demonstrated ability to maintain strict confidentiality regarding sensitive hiring and candidate information.
• Engage closely with colleagues across the organization to deliver an integrated client experience.
• Guide and persuade team members, communicate complex/sensitive information clearly, and act as a key contact point for external stakeholders.
• Demonstrate and model the organization's core values and mindset (e.g., Respect, Integrity, Service, Excellence, Stewardship; Empower, Challenge, Drive).
• Act as a subject matter advisor, leveraging deep technical expertise to guide others.
• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 7+ years of progressive experience in HR Shared Services, or a high-volume recruitment HR Support environment.
• Demonstrated experience leading, mentoring, and developing teams of coordinators or specialists.
• Proven track record of optimizing end-to-end candidate experience workflows and leveraging Applicant Tracking Systems (ATS) for process efficiency.
• Experience identifying and implementing process improvements, utilizing data analytics to track metrics, and reporting on KPIs.
• Strong background in high-touch, professional candidate communication and stakeholder management.
• Knowledge of HR compliance, talent acquisition best practices, and the ability to operate in a matrixed organization.

Nice To Haves

• Leadership experience is preferred.
• an advanced degree or relevant professional HR certification (e.g., PHR, SPHR, SHRM-CP) is highly desirable.

Responsibilities

• Define, implement, and continuously optimize end-to-end candidate experience strategies and workflows, including managing and maximizing the applicant tracking system (ATS).
• Lead, mentor, and manage a team of candidate experience specialists or coordinators, fostering a high-performing and collaborative environment.
• Oversee complex interview scheduling, including international and virtual logistics, ensuring seamless and efficient coordination for candidates and hiring managers.
• Act as the primary point of contact, ensuring timely, transparent communication, engagement, and constructive feedback, irrespective of the hiring outcome.
• Monitor and analyze candidate experience surveys to identify key trends, implement continuous improvements, and provide comprehensive performance reports to senior stakeholders.
• Proactively identify areas for improvement, provide recommendations for change, and develop/implement procedures and controls to mitigate risks. Stay current with industry trends to implement best practices.
• Resolve complex problems by applying acquired technical experience and expertise, guided by established precedents.
• Ensure recruitment processes align with company values and enhance the employer brand. Understand how the sub-function integrates with the broader HR function and the organization's goals.

Benefits

• We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
• Our Family-Building benefits support the many different journeys to fertility and parenthood.
• Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
• Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.
• Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
• We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.
• competitive salary, benefits, 401k, and vacation packages for all full time permanent positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager