HR Shared Services Administrator

Unilode Aviation

About The Position

The HR Shared Services Administrator delivers accurate, timely and compliant HR administration across the employee lifecycle, covering onboarding, employee changes, contractual documentation, HR systems, payroll coordination and offboarding. The role provides a consistent and responsive service to employees, managers and the wider People Team, while maintaining accurate records, supporting standardised global processes and ensuring approved HR activities are executed efficiently and with appropriate control.

Requirements

Experience in HR Administration, HR Operations or HR Shared Services.
Good understanding of the employee lifecycle and standard HR administration processes.
Experience preparing employment contracts and HR documentation.
Experience using an HRIS such as Paylocity or a similar platform.
Basic understanding of payroll administration and employee change processes.
Strong organisational skills with a high level of accuracy and attention to detail.
Good written and verbal communication skills.
Ability to manage multiple priorities and work within agreed deadlines.
Strong customer service orientation with a proactive and reliable approach.
Ability to handle confidential employee information with professionalism and discretion.
Confidence working with HR systems, employee data and standard process controls.

Responsibilities

Manage HR administration across the employee lifecycle, from onboarding through to offboarding.
Prepare offer letters, contracts and employment documentation using approved country templates.
Process approved employee changes including promotions, transfers, salary changes, working arrangements and contractual amendments.
Coordinate probation administration and employee exit processes, ensuring required actions and documentation are completed on time.
Maintain complete, accurate and compliant employee records and personnel files.
Maintain accurate employee data within Paylocity and other HR systems.
Manage onboarding workflows and move approved candidates from recruitment through to onboarding.
Maintain employee master data, organisational structures and reporting relationships.
Monitor workflow completion and follow up outstanding documentation or actions.
Maintain high standards of HR data quality, confidentiality and integrity.
Coordinate payroll administration for new starters, employee changes and leavers within agreed payroll deadlines.
Ensure payroll information and supporting documentation are accurate and complete before submission.
Support benefits enrolment and routine benefits administration.
Liaise with Payroll and external providers to resolve routine queries and support accurate employee processing.
Act as a first point of contact for routine HR administrative enquiries from employees and managers.
Manage shared HR mailboxes and provide timely guidance on standard HR processes, documentation and systems.
Maintain approved HR templates and ensure employment documentation follows relevant country and company requirements.
Maintain appropriate records and audit trails in accordance with data privacy, document retention and compliance requirements.
Escalate employee relations, policy or other non-routine matters to the appropriate HR Business Partner.
Maintain Standard Operating Procedures (SOPs), process documentation and guidance for HR Shared Services activities.
Identify opportunities to simplify processes, improve service delivery and reduce manual administration through HR system workflows and automation.
Produce routine HR reports and monitor key activities including onboarding, probation and outstanding employee actions.
Support HR audits, compliance reviews and continuous improvement initiatives across HR Shared Services.