HR Services Support 3

OTSI•Boise, ID

6d•Onsite

About The Position

OTSI (Object Technology Solutions, Inc) has an immediate opening for a HR Services Support 3. This is an onsite role where the candidate will function as a Project Analyst / Business Analyst supporting a large enterprise Learning Experience Platform (LXP) implementation. The role involves project coordination, business analysis, requirements documentation, User Acceptance Testing (UAT), and stakeholder support and communication. The individual will be supporting multiple project workstreams rather than leading the overall project. The ideal candidate has experience supporting enterprise software implementations and can effectively bridge business and technical teams to drive project execution and successful outcomes. This role will support GTM with system implementations, testing, documentation, governance, reporting, and operational readiness activities.

Requirements

Minimum 2+ years of relevant experience.
Experience in project coordination, business analysis, testing, or related project support roles.
Ability to work in a supporting role within a larger project team.
Blend of project management and IT/testing experience.
Experience with Microsoft project management and collaboration tools (e.g., Microsoft Planner).
Familiarity with Agile concepts, requirements gathering, sprint activities, and demonstrations.
Experience with JIRA or similar project-tracking tools.
2-5 +years of experience in project management, business analysis, systems analysis, or enterprise software implementations.
Experience supporting large, cross functional technology projects.
Strong requirements gathering, process documentation, and technical writing skills.
Experience leading or coordinating UAT, and system testing activities.
Strong stakeholder management, organization, and communication skills.
Experience working with both business and technical teams.

Nice To Haves

Learning systems, learning platform, or training-related project experience.
HR or learning domain experience is helpful but not required.
Enterprise-level implementation of Degreed LXP, integrating multiple learning platforms into a unified learner experience
Experience with learning technologies, HR systems, LMS, LXP, talent, or workforce development platforms.
Experience supporting system integrations and vendor implementations.
Experience with reporting, analytics, and KPI development.
Familiarity with Agile, Waterfall, or hybrid project methodologies

Responsibilities

Project coordination and project management support.
Business analysis and requirements documentation.
User Acceptance Testing (UAT) and testing support.
Stakeholder support and communication.
Supporting multiple project workstreams rather than leading the overall project.
Support project planning, execution, status tracking, and workstream coordination.
Gather, document, and manage business and system requirements.
Maintain project documentation, process flows, governance materials, operating procedures, and decision logs.
Lead and coordinate testing activities, including UAT, test case development, defect tracking, and validation.
Track risks, issues, dependencies, decisions, and action items.
Support reporting, KPI development, and data validation efforts.
Coordinate activities across HR, Workforce Development, IT, business stakeholders, vendors, and implementation partners.
Support communications, training, change management, and operational readiness efforts.
Assist with system implementation, configuration validation, integrations testing, and production readiness activities.