HR Services Specialist

Associa•Beaverton, OR

9d•Remote

About The Position

Associa is seeking an experienced HR Services Specialist to provide responsive, practical HR support to employees and leaders across multiple states. This is an exciting opportunity for someone who combines strong HR knowledge with a genuine service mindset, sound judgment, and the confidence to navigate a fast-paced, multi-state organization. You will serve as a trusted resource for everyday HR questions, guide employees and leaders through key processes, and help ensure every interaction with HR is timely, accurate, and helpful. If you enjoy researching solutions, working across HR systems, and creating a positive employee experience, we would love to hear from you. Multi-state HR experience is required for this position.

Requirements

Required multi-state HR experience, including experience supporting employees and managers across different state employment requirements
Three or more years of progressively responsible human resources experience
Working knowledge of employment practices, HR policies, and the employee lifecycle
Experience using an HRIS, case-management platform, ticketing system, or other HR technology
Strong customer-service skills and a demonstrated ability to manage questions and concerns with professionalism and empathy
Sound problem-solving and decision-making skills
Strong research, organization, follow-through, and attention to detail
Ability to manage multiple priorities in a fast-moving environment
Clear and professional written and verbal communication skills
Ability to handle confidential and sensitive information appropriately
Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams

Nice To Haves

Experience with ADP Vantage is strongly preferred
Bachelor’s degree in human resources, business administration, or a related field is preferred; equivalent relevant experience will also be considered
PHR, SHRM-CP, or another recognized HR certification is a plus

Responsibilities

Serve as a primary point of contact for employees and leaders seeking HR assistance
Respond to questions with professionalism, empathy, accuracy, and a strong sense of urgency
Guide employees and managers through HR policies, programs, systems, and processes
Take ownership of requests from initial contact through resolution
Identify when matters require additional expertise and coordinate timely escalation to the appropriate HR partner
Apply HR policies and employment practices consistently across multiple states and jurisdictions
Research state-specific requirements and help ensure HR processes reflect applicable employment laws
Support a broad range of employee lifecycle activities, including onboarding, employment changes, transfers, leaves, and separations
Maintain accurate documentation and records in accordance with company practices and applicable requirements
Partner with HR leaders and specialists to resolve more complex employee matters
Evaluate employee and manager questions, gather the necessary information, and determine practical next steps
Balance employee needs, business requirements, policy guidance, and compliance considerations when recommending solutions
Recognize trends and recurring issues that may indicate a process, communication, or training opportunity
Help create and maintain job aids, templates, standard responses, and employee-facing resources
Recommend improvements that make HR services easier, faster, and more consistent
Navigate HR systems and service platforms to research questions, process requests, and maintain accurate information
Help employees and leaders confidently use available HR tools and self-service resources
Track requests, document resolutions, and maintain appropriate confidentiality
Participate in testing, implementation, and continuous improvement of HR technology and workflows
Use available information and reporting to identify patterns and support informed decisions
Develop trusted relationships with employees, managers, HR partners, and cross-functional teams
Communicate clearly and adapt your approach based on the audience and situation
Collaborate across teams to resolve issues and deliver a seamless employee experience
Maintain confidentiality and exercise good judgment when handling sensitive information