HR Services Specialist

CrowdStrike•Austin, TX

23h•$34 - $53•Onsite

About The Position

The HR Specialist is an advanced support role responsible for executing medium complexity HR transactions and resolving Tier 2 cases using established processes and playbooks. This role operates with a degree of independence within established SOPs, managing moderately complex and multi-step HR cases across services. The position is responsible for resolving escalated inquiries, applying policies and procedures within defined guidelines, and exercising judgment in non-standard scenarios, while escalating ambiguous, high-risk, or exception-based cases to Tier 3 (COE) for guidance and resolution. The role also serves as a resource to Tier 1 team members and supports operational activities, including onboarding processes and system-related testing in Workday and ServiceNow.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
2–4 years of experience in HR operations, shared services, or employee lifecycle administration
Strong experience with HR systems such as Workday and ServiceNow
Experience handling employee lifecycle transactions preferred
This role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements.

Nice To Haves

Advanced HR systems proficiency
Strong process execution and consistency
High-volume case management capability
Analytical and structured problem-solving
Strong attention to detail
Ability to manage cross-functional workflows

Responsibilities

Manage and resolve moderately complex and multi-step HR cases across systems, ensuring accurate and timely outcomes in accordance with established policies and procedures
Serve as an escalation point for Tier 1, providing guidance and support on non-standard inquiries and case handling
Conduct return-to-work follow-ups, including confirming return dates, validating required documentation, and coordinating with relevant stakeholders
Administer Form I-9 completion and verification processes, ensuring accurate documentation and compliance with employment eligibility requirements
Execute termination and separation workflows, including generation of separation documentation, coordination of final pay and benefits, and response to unemployment claims
Assist with employee relations investigations by documenting discussions, maintaining accurate records, and ensuring adherence to confidentiality and data handling standards
Coordinate onboarding activities, including facilitation of Day 1 orientation and support of onboarding-related processes
Coordinate and deliver HR-related employee communications on behalf of Centers of Excellence (COEs), ensuring messaging is accurate, timely
Ensure data accuracy and completeness across HR systems and case records, maintaining audit readiness and compliance with regulatory and company requirements
Log, manage, and resolve ServiceNow cases within defined SLAs, ensuring proper documentation, categorization, and case progression
Partner with HRBPs, Legal, Payroll, IT, and COEs to complete transactions and resolve escalated cases, escalating ambiguous, high-risk, or policy-driven scenarios to Tier 3 (COE) as appropriate
Administer CJIS processes, including distribution and handling of application materials, tracking status updates, and coordinating with state police to ensure timely and compliant processing
Perform quality checks on transactions and cases, identifying errors and trends
Monitor contingent workforce data for accuracy and ensure timely updates and compliance with assignment terms
Identify recurring issues or process gaps and provide structured feedback to management and HR Operations Excellence
Participate in user acceptance testing (UAT), process validation, and system-related initiatives (e.g., Workday, ServiceNow)
Create and optimize Tier 1 response templates in ServiceNow, improving response quality, consistency, and resolution speed for high-volume support requests
Execute processes consistently within established SOPs and work instructions, while identifying gaps or inconsistencies and supporting updates and adoption of improved processes
Support ad hoc projects and initiatives by executing assigned tasks, contributing to process updates, and assisting with implementation activities

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
Eligibility for bonuses
Equity grants
Comprehensive benefits package that includes health insurance, 401k and paid time off