HR Services Representative

Nevada System of Higher Education•Skokie, IL

3d•$22 - $33•Onsite

About The Position

The HR Services Representative will maintain accurate and up-to-date human resource files, records, and documentation to ensure compliance and effective, efficient, and accurate administration of employees. This role handles routine inquiries and requests from employees and managers related to HR policies, processes, procedures, plans, and programs. The representative will support new employee benefits enrollment and annual open enrollments, as well as employee benefit adjustments after a qualifying life event. They will communicate changes affecting benefits coverage to insurance brokers, carriers, plan administrators, and other vendors and systems. As a liaison between employees and insurance carriers and partners, the representative will respond to retirement plan inquiries and refer complex matters to appropriate centers of expertise or HR management. This role also contributes to and continuously improves knowledge in the HR knowledgebase and maintains knowledge of laws and regulations related to employment law. Other related duties as assigned.

Requirements

Bachelor's Degree or equivalent education and work experience
2+ years of customer service experience, preferably in a human resources related area such as benefits, payroll or HR systems.
Intermediate expertise of Microsoft office applications.
Excellent customer service and strong communications skills (oral and written).
Strong attention to detail and problem solving abilities.
Must be able to work in a fast paced, changing environment handling multiple tasks efficiently and accurately.

Nice To Haves

Previous HR systems experience, such as Workday, is a plus

Responsibilities

Maintains accurate and up-to-date human resource files, records, and documentation to ensure compliance and effective, efficient, and accurate administration of employees.
Handles routine inquiries and requests from employees and managers related to HR policies, processes, procedures, plans, and programs.
Supports new employee benefits enrollment and annual open enrollments.
Supports employee benefit adjustments after a qualifying life event.
Communicates changes affecting benefits coverage such as changes in employment status, changes in family status, and changes to dependents and beneficiaries to insurance brokers, carriers, plan administrators, and other vendors and systems.
Acts as a liaison between employees and insurance carriers and partners, including but not limited to group health, dental, vision, HSA/FSA, life, disability, and retirement.
Responds to retirement plan inquiries from managers and employees related to enrollments, plan changes and contribution amounts.
Refers complex matters to appropriate centers of expertise and/or HR management as appropriate and using established escalation procedures.
Contributes to and continuously improves knowledge in the HR knowledgebase to ensure consistent and accurate information is available to employees and HR service representatives.
Maintains knowledge and understanding of laws and regulations related to employment law and area(s) of specialization.
Performs other related duties as assigned.