HR Service Specialist

24 Hour Fitness

1d•Onsite

About The Position

As a HR Service Specialist, you will play a pivotal role in providing essential HR administrative support to our organization. Working closely with the HR team, you will be responsible for handling various HR transactions, assisting with employee and manager inquiries, ensuring accurate and timely processing of HR-related tasks, and ensuring compliance with company policies and procedures, and contributing to a positive employee experience. The HR Service Specialist reports to the Sr. Manager of HR Ops and HR Shared Services, has regular and on-going interaction with multiple internal and external stakeholders. Internal stakeholders include, but are not limited to, all areas of HR including field leaders and other functional leaders (e.g. Legal, Operations, , Information Technology, etc.).

Requirements

Knowledge of human resources practices, methods, and processes.
1+ years of HR experience, preferably in a shared services or generalist role.
Solid understanding of HR principles, practices, and employment laws.
Proficiency in HRIS systems and MS Office Suite (Word, Excel, PowerPoint).
Strong attention to detail and accuracy in data management and reporting.
Excellent verbal and written communication skills, with the ability to effectively communicate complex information to team members at all levels.
Strong customer service orientation and ability to build rapport and effective relationships with team members and stakeholders.
Ability to handle multiple priorities and work in a fast-paced, dynamic environment.
Demonstrated problem-solving and decision-making skills.
Strong organizational and time management abilities.
Ability to maintain confidentiality and handle sensitive information with discretion.

Nice To Haves

Knowledge/ prior experience using ADP Vantage and Formstack.
Knowledge/ prior experience using Jira or other ticketing system tools.
Professional HR certification (e.g., SHRM-CP, PHR) is a plus.

Responsibilities

Respond to employee inquiries and tickets related to HR policies, benefits, systems, and general HR information in a timely and professional manner.
Provide administrative support to the HR team, including data entry, filing, and document management.
Assist with the hiring and onboarding process by ensuring new hire paperwork, processing, and verifying employment eligibility support is provided.
Maintain accurate and up-to-date employee records in the HRIS system.
Process employee status changes, such as promotions, transfers, and terminations, ensuring compliance with company policies and procedures.
Collaborate with payroll to ensure accurate and timely processing of employee data.
Coordinate and schedule HR-related meetings, interviews, and training sessions.
Assist with HR projects, such as employee engagement initiatives, performance management, and HR policy updates.
Maintain a high level of confidentiality and handle sensitive employee information with discretion.
Stay updated on HR best practices and industry trends to contribute to process improvements and efficiency.