HR Service Delivery Analyst

O-I

8d•Remote

About The Position

You will provide a regional execution and operational delivery support for HR Technology across Europe. In this role you will ensure stable, responsive, and high-quality service outcomes across HR systems, partnering with the regional IT Business Partner, Global HR Apps, and HRIT Operations to deliver business-aligned solutions and maintain operational performance. You will act as the regional execution arm of HR Technology delivery, ensuring incidents, enhancements, and releases are effectively delivered while maintaining a strong employee experience.

Requirements

Bachelor’s degree in Human Resources, Information Technology, Business, or a related field
Experience in HR Technology, HRIT, or Service Delivery roles
Experience supporting HR systems and processes (e.g., SAP SuccessFactors, or similar)
Strong knowledge of incident, request, and release management processes
Ability to work across multiple stakeholders and manage priorities effectively
Analytical mindset with a focus on root cause analysis and improvement
Strong communication skills and a collaborative approach
Ability to operate in a global, matrixed environment

Responsibilities

Deliver HR Technology Services Across Europe: ensure stable service performance, SLA compliance, and continuity of critical HR processes, including employee lifecycle and payroll support.
Support Business Demand and Solution Delivery: Translate regional HR requirements into actionable system solutions, partnering with the HR Technology Business Partner and Global HR teams to deliver prioritized enhancements aligned with global strategy.
Manage Incidents, Requests, and Service Performance: Own the resolution of incidents and service requests, working with internal teams and vendors to drive timely resolution, root cause analysis, and continual improvement of service quality and user experience.
Coordinate Releases, Testing, and Stabilization: Support change and release activities, including testing, deployment readiness, post-go-live support, and transition to stable operations while minimizing business disruption.
Drive Stakeholder Collaboration and Continuous Improvement: Partner with internal and external teams to strengthen support processes, improve operational performance, and identify opportunities to enhance systems, processes, and employee experience.