HR Service Center Representative - The Toro Company

The Toro Company•Bloomington, MN

42d•Hybrid

About The Position

The HR Service Center Representative, within the HR Connect Service Center, serves as a first point of contact for HR inquiries, focusing on delivering accurate, high-quality service to employees and managers. This role is responsible for providing Human Resources related support and guidance in areas such as self-service navigation, payroll, time tracking, benefits, compensation, policies and procedures, and performance management. The representative works closely with Centers of Excellence (COEs) and HR leaders to help design, develop, and implement scalable processes and solutions that ensure an excellent customer experience. Applicants must be legally authorized to work in the United States and The Toro Company is unable to sponsor visas.

Requirements

HS Diploma minimally required
Level I: 1-3 years of Customer Service Experience, preferably in a Human Resources environment
Level II: 3+ year of Customer Service Experience, preferably in a Human Resources environment
Ability to work between multiple systems in a fast-paced environment
Customer service oriented with strong written and verbal communication skills
High integrity, sound judgement and discretion regarding confidential information
Problem solving and analytical skills
Ability to manage multiple priorities

Nice To Haves

Associate’s or Bachelor’s degree in Human Resources or related field preferred
Working knowledge / experience of Workday preferred
Kronos or other timekeeping system experience preferred
Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred

Responsibilities

First point of contact to help resolve employee and manager inquiries from across The Toro Company in a professional and confidential manner.
Receives inquiries through HR cases, the HR Connect phone-line and in person.
Accurately documents and manages all interactions utilizing a case management system while adhering to our established Service Level Agreements (SLA) and focusing on key performance indicators.
Understands and applies concepts of HR policies and practices and plays a critical role in coaching employees and managers through employee self-service transactions in our HCM system (Workday).
Researches, analyzes and resolves issues utilizing various HR technologies and internal reference materials.
Acts as a Subject Matter Expert and works closely with COEs to resolve complex and escalated inquiries.
Responsible for handling sensitive company and personal information with a high degree of confidentiality.
Provide production time keeping support for specific location(s) and provide training support to assist with resolution of pay and time related issues.
Focus on Continuous Improvement and a drive for consistency by recommending changes to procedures and resource documents.
Supports processes managed by the HR Service Center (Tuition Reimbursements, Service Awards, etc.).
Provide Workday transactional support as needed.
Supports special projects and site-specific support as assigned.
May provide support for other HR initiatives such as on-boarding, orientation, paperwork, HR related mail/forms, unemployment, and employee engagement activities.