HR Service Center Representative

OneMain Financial • Evansville, IN

1d • Onsite

About The Position

The HR Service Center Representative provides centralized human resource services and responses supporting all HR functions for team members, candidates as well as external customers. In the Role Follows established standards and procedures for handling inquiries, transactions and administration of human resource matters and programs to ensure efficient resolution. Provides assistance navigating internal resources on self-service and HR technology tools. Coordinates service and resolution with various HR functions and escalated matters as necessary. Performs administrative/operational/customer support duties requiring independent initiative and judgment through various delivery channels such as telephone, e-mail, and electronic delivery systems.

Requirements

• High School Diploma / GED
• 4 years of experience in Human Resources or related area or 2 years of experience with a related degree
• Demonstrated ability to provide excellent customer service while multitasking
• Multi- task with attention to detail

Nice To Haves

• Experience using web-based call center or human resource management systems such as Workday and ServiceNow preferred
• Inbound call center experience a plus
• Working towards a degree in Human Resources or related area preferred

Responsibilities

• Follows established standards and procedures for handling inquiries, transactions and administration of human resource matters and programs to ensure efficient resolution.
• Provides assistance navigating internal resources on self-service and HR technology tools.
• Coordinates service and resolution with various HR functions and escalated matters as necessary.
• Performs administrative/operational/customer support duties requiring independent initiative and judgment through various delivery channels such as telephone, e-mail, and electronic delivery systems.
• Effectively communicate with strong written and verbal skills
• Demonstrate active listening and remain professional during stressful interactions
• Work simultaneously in various HR systems
• Engage with others in a positive manner.

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED